Anna Vasileiou

Operations & Customer Service Professional with experience in hospitality, maritime coordination, and client-facing roles. Seeking opportunities in guest relations, hospitality, events, concierge services, or client experience where strong interpersonal and organisational skills can be utilised.

Crewing Operator at Olympia Ocean Carriers (2026-03 – Present)

• Crew changes
• Travel arrangements
• Documentation
• Coordination with vessels, agents, and seafarers
• Managing urgent situations and deadlines
• Strong communication and organisation

Vessels Accountant at MSC Shipmanagement Cyprus (2024-07 – 2026-03)

• Coordinated payroll and operational processes for international vessel crews
• Communicated with vessels, port agents, and internal departments regarding crew-related matters
• Reconciled records and maintained compliance with company policies and procedures
• Utilised SAP and Excel to support operational reporting and administrative processes

Front-of-House Dessert Maker at Tubo Restaurant, Leicester (2022 – 2023)

• Provided customer-facing service within a busy restaurant environment
• Assisted with food preparation and presentation while maintaining service standards
• Worked collaboratively with front-of-house and kitchen teams
• Contributed to customer satisfaction through efficient and friendly service

Hostess at Ocean Basket Germasogeia (2021-06 – 2021-08)

• Managed reservations
• Greeted and assisted guests in English, Greek, and French to maintain a welcoming front-of-house environment
• Efficiently handled take away orders in person and on call
• Processed daily transactions, ensuring precise payment records

Hostess at Galette Artisan Bakery, Limassol (2018-06 – 2018-08)

• Customer service in promoting bakery products & taking orders
• Managed cash transactions
• Independently managed the bakery during shifts, demonstrating strong leadership and problem-solving skills in handling customer inquiries and resolving operational issues

Bachelor of Arts in Accounting & Finance (2024)