Marina Baba

Motivated Shipping and Operations professional with experience in reservations, financial coordination, and customer service within tourism and aviation sectors. Currently pursuing MSc in Shipping Management, aiming to build a career in maritime operations and logistics.

Accounts Assistant & Reservations Officer - Yo Kosher Lagoon Tours Ltd. / Yonik Travel Ltd.

(2025-06)

• Managed complex reservation and financial workflows, demonstrating accuracy and time efficiency in transaction reconciliation.
• Prepared and analyzed monthly financial reports with management review to track reservations revenue.
• Reviewed and recorded invoices, ensuring accuracy and consistency between reservations and financial records

Reservations Officer - Capital Coast Resort / Amphora Hotel

(2023-02 - 2025-05)

• Oversaw 50+ daily reservations with 95% accuracy, optimizing scheduling efficiency and reducing response time.
• Handled guest inquiries with professionalism, contributing to increased customer satisfaction.
• Managed special requests and problem resolution, ensuring smooth communication flow across teams.

Senior Agent - Swissport-Skyserv, Skiathos Airport

(2022-05 - 2022-09)

• Supervised check-in and boarding processes, ensuring compliance with aviation regulations and operational timelines.
• Delivered exceptional customer service under time-sensitive conditions.
• Supported team coordination during peak operational hours.

Accounts Assistant - Hellenic Air Force

(2019-12 - 2020-09)

• Prepared and reviewed financial and operational reports, ensuring accuracy and resolving discrepancies.
• Assisted accounting supervisor in daily administrative and operational tasks.
• Maintained organized filing systems and handled financial data.

MSc - Shipping Management - University of Essex - Aegean College (2025)

Shipbroking and Chartering - National and Kapodistrian University of Athens (2025 - 2026)

BA - Port and Shipping Management - National and Kapodistrian University of Athens (2020 - 2025)

Diploma - Administrative and Financial Service - EPAS Dypa Volou (2019 - 2021)