Marina Baba
Motivated Shipping and Operations professional with experience in reservations, financial coordination, and customer service within tourism and aviation sectors.
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Σχετικά
Motivated Shipping and Operations professional with experience in reservations, financial coordination, and customer service within tourism and aviation sectors. Currently pursuing MSc in Shipping Management, aiming to build a career in maritime operations and logistics.
Εμπειρία
Accounts Assistant & Reservations Officer - Yo Kosher Lagoon Tours Ltd. / Yonik Travel Ltd.
(2025-06)
- Managed complex reservation and financial workflows, demonstrating accuracy and time efficiency in transaction reconciliation.
- Prepared and analyzed monthly financial reports with management review to track reservations revenue.
- Reviewed and recorded invoices, ensuring accuracy and consistency between reservations and financial records
Reservations Officer - Capital Coast Resort / Amphora Hotel
(2023-02 - 2025-05)
- Oversaw 50+ daily reservations with 95% accuracy, optimizing scheduling efficiency and reducing response time.
- Handled guest inquiries with professionalism, contributing to increased customer satisfaction.
- Managed special requests and problem resolution, ensuring smooth communication flow across teams.
Senior Agent - Swissport-Skyserv, Skiathos Airport
(2022-05 - 2022-09)
- Supervised check-in and boarding processes, ensuring compliance with aviation regulations and operational timelines.
- Delivered exceptional customer service under time-sensitive conditions.
- Supported team coordination during peak operational hours.
Accounts Assistant - Hellenic Air Force
(2019-12 - 2020-09)
- Prepared and reviewed financial and operational reports, ensuring accuracy and resolving discrepancies.
- Assisted accounting supervisor in daily administrative and operational tasks.
- Maintained organized filing systems and handled financial data.
Εκπαίδευση
MSc - Shipping Management - University of Essex - Aegean College (2025)
Shipbroking and Chartering - National and Kapodistrian University of Athens (2025 - 2026)
BA - Port and Shipping Management - National and Kapodistrian University of Athens (2020 - 2025)
Diploma - Administrative and Financial Service - EPAS Dypa Volou (2019 - 2021)
