Валерия Герасименко

Customer-focused hospitality professional with experience in hotel and casino reception. Skilled in guest support, reservations, booking coordination and communication with international clients. Strong problem-solving abilities, attention to detail and passion for delivering exceptional customer service. Currently based in the Czech Republic and seeking opportunities in Travel Support, Customer Service or Remote Operations.

Receptionist / Guest Service Agent at King's Casino & Hotel (2023-01 – Present)

• Managing guest check-in and check-out procedures
• Handling hotel reservations and booking requests
• Coordinating shuttle and transportation services
• Assisting guests with inquiries and problem resolution
• Providing support to international clients
• Maintaining high standards of customer service

Hostess / Waitress at Vestar Group Casino (2022-01 – 2025-01)

• Delivering exceptional guest service
• Assisting customers in a fast-paced environment
• Handling guest requests and inquiries
• Supporting hospitality operations

Secondary Education

Secondary Education Incomplete Higher Education