CUSTOMER EXPERIENCE (E-COMMERCE) DREAMWORKS
- Designed an E-Commerce UI (User interface) prototype for Dreamworks NG.
- Onboarding and daily reviewing of products on the website.
- Drove continuous improvement by monitoring tech trends and integrating new solutions to enhance products.
- Conducted customer surveys and focus groups to uncover customer needs and preferences, resulting in improved customer experience.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
01/09/2020 – 01/12/2020 Lagos, Nigeria
CUSTOMER RETENTION AND GROWTH ASSOCIATE DREAMWORKS
- Making Outbound calls to new, old and existing customers.
- Procurement and sourcing of computers and computing devices.
- Addressing and resolving customer's questions and issues.
- Providing excellent customer service to all customers and managing of client's relationship.
- Monitoring of retail merchandise including sales of Computers and lifestyle gadgets and other duties across several shopping outlets.
- Ensuring optimal utilization of data.
- Monitoring of logistics processes and ensuring products are delivered within the Service-level agreement.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
01/01/2019 – 01/08/2020 Nigeria
CUSTOMER SERVICE JUMIA
- Working as part of the sales team to develop both new and existing markets.
- Involved in developing sales & pricing strategies
- Liaising with customers & the vendors network to answer and resolve their queries.
- Identifying and then researching potential leads and opportunities.
- Constantly developing existing sales processes which will generate sustainable growth.
- Responsible for developing own portfolio of customers.
- Collecting all the information required to create an order for a customer.
2018 – 2019 Nigeria
SOFTWARE ADMINISTRATOR 3WAY COMMUNICATIONS
- Creation of Learning management systems (LMS) accounts for Lecturers and Students.
- Management and distribution of information.
- Oversaw database to maintain updated records and accuracy.
- Assisted in connecting to the Wi-Fi service and troubleshooting.
- Updated website content to feature announcements and developments.
- Handling of complaints and hostility effectively with diplomacy.
- Researched and compiled daily work activities for further analysis.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
