Samuel Dorniak

Technical support-oriented professional with hands-on customer support experience at Bolt, providing fast problem resolution in English-speaking environments. Currently transitioning into IT support, with strong troubleshooting skills, adaptability, and readiness to relocate to Prague immediately.

Customer Support Specialist at Bolt (2023-11 – 2025-12)

• Resolved customer inquiries efficiently while meeting internal response time targets
• Troubleshot user issues and guided customers step-by-step
• Maintained structured case documentation in internal systems
• Built strong problem-solving and communication skills in English-speaking environments

Scaffolding Worker at R.S.M. Team (2022-10 – 2022-11)

• Contributed to safe and efficient installation of scaffolding systems on construction sites. Ensured compliance with workplace safety procedures and risk prevention standards. Completed physically demanding tasks while maintaining high productivity and precision. Supported team coordination to meet project timelines.
• Assisted in coordinating scaffold assembly tasks within the team. Helped ensure materials were organized and safely transported on-site.
• Followed structured technical procedures and safety protocols in complex environments. Worked with precision and attention to detail under strict regulations. Developed strong teamwork and problem-solving skills in high-pressure conditions.

High School Diploma – Stredná Odborná Škola Elektrotechnická (2015-09 – 2019-05)