Shahir Riad
Service Delivery, Customer Service, IT Operantions
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O mně
Visionary technology executive with 20+ years of global experience leading digital transformation, IT strategy, and enterprise service delivery. I specialize in aligning technology with business goals, driving operational excellence, and building agile, high-performing teams across IT, telecom, and cloud environments.
Zkušenosti
Visionary technology executive with 20+ years of global experience leading digital transformation, IT strategy, and enterprise service delivery. I specialize in aligning technology with business goals, driving operational excellence, and building agile, high-performing teams across IT, telecom, and cloud environments.
My leadership has enabled organizations to:
- Deliver multimillion-dollar transformation programs across EMEA, US, and the Middle East
- Architect scalable service delivery models that increase efficiency and client retention
- Implement ITIL and cloud best practices to optimize operations and mitigate risk
- Serve as a trusted advisor to C-suite and global stakeholders, unlocking new business and long-term partnerships
Vzdělání
Bachler degree, ITIL
