Andrej Osipov

Versatile, flexible and able to work without direct supervision in an environment with rapidly changing priorities.

I am looking for an inspiring work environment with expanded responsibilities that will allow me to grow professionally in IT.

Senior Process Executive

Since February 2023 Infosys BPM

August 2022 - February 2023 Robert Half

Environment: central IT service desk for 25,000 internal and external employees of an internationally operating corporation.

Languages: German and English

Ticketing system: ServiceNow

• Respond to technical support requests, including triage and escalation of incidents.
• Support desktop and notebook computers via phone and MS Teams
• Troubleshoot software issues and provide remote computer support
• Troubleshooting workstation and network printers, other peripherals (Bluetooth headsets, docking stations, monitors)
•  Software management using MECM as well as manual installation procedures.
• Confident in the use of common enterprise collaboration, communication and productivity solutions (Microsoft Office 365, Sharepoint, IBM Notes)
• Access management (Active Directory)
• VPN support and client configuration (Global Protect)
• Client-side troubleshooting cloud security (Zscaler)
• SAP Desktop Client configuration and troubleshooting

• Master study "Mechanical Engineering and Energy Systems Technology"

  University of Applied Sciences Zittau/Görlitz

  October 2016 - December 2020

• Specialist Diploma "Rocket Engines and Power Plants "

  National Aerospace University, Kharkiv

  September 2013 - February 2015

• Bachelor study "Aircraft Engines and Power Plants".

  National Aerospace University, Kharkiv

  September 2009 - June 2013