Iska Cheruiyot

Dedicated and guest-focused Supervisor with over 5 years of experience in luxury 5-star hotels and resorts. Skilled in fine dining, à la carte service and high-volume guest operations with a proven ability to enhance customer satisfaction, up selling menu items and maintain HACCP standards. Experienced in menu knowledge, wine and beverage presentation, handling POS systems, delivering prompt and accurate service and creating memorable dining experiences in multicultural environments.

Recognized for strong communication, adaptability, coaching waiters and a passion for hospitality with a consistent record of boosting sales and guest feedback scores.

Food and Beverage Supervisor at Lake Naivasha Resort (2022-06 – Present)

• Supervised assigned restaurant stations ensuring proper mis en place and service readiness before and after operations.
• Trained waiters to consistently deliver service excellence, improving guest satisfaction by 30%.
• Assisted guests with menu and beverage selections, up selling wines and specialty drinks, increasing revenue by 10%.
• Ensured food safety and compliance with HACCP and Public Health regulations.
• Supervised and coached assistant waiters, ensuring smooth and efficient service delivery.
• Implemented up selling strategies such as promos, boosting monthly revenue by 10%
• Resolved guests concerns promptly to maintain a 95% positive feedback rate.
• Maintained compliance with international service standards in guest service and food safety.

Barista/Shift Leader at Lake Naivasha Resort (2022-01 – 2022-05)

• Delivered exceptional customer service, increasing customer expenditure translating to high sales by 10%.
• Prepared a variety of coffee beverages accommodating customer preferences, raising repeat customer rates by 25%.
• Operated and calibrated espresso machines and grinders to maintain product consistency.
• Maintained cleanliness and service standards in compliance with HACCP.

Food and Beverage Waitress at Lake Naivasha Resort (2019-09 – 2021-12)

• Greeted and seated over 120 guests per shift, taking accurate orders and addressing dietary needs.
• Presented menu items, made recommendations and up-sold beverages, boosting daily sales by 15%.
• Ensured correct presentation of meals and drinks, enhancing the fine dining experience.
• Provided in-room dining service when required.
• Ensured compliance with public health safety and labor regulations, reducing complaints by 40%.

Food and Beverage Waitress at Enashipai Resort and Spa (2017-12 – 2019-06)

• Presented both food and beverage menus to guest and suggested suggest courses.
• Achieved a personal sales record by up selling desserts and specialty Cocktails resulting in a 15% revenue increase in my section.
• Served food and beverage to guest enhancing guest satisfaction.
• Processed transactions accurately using advanced POS systems.
• Adhered to sanitation and cleaning plans throughout the working stations
• Assist with inventory processes including requisition and receiving.

Diploma in Tourism and Hospitality Management – Kenya Wildlife Service Training Institute (2015-09 – 2017-06)

Industrial Attachment – AA Lodge Maasai Mara Resort and Spa (2017-03 – 2017-06)

Kenya Certificate of Secondary Education – Koptega Girls Secondary School (2011 – 2014)