Luxolo Nqunqa

Dedicated Compliance and Financial Administrator, Specialist with extensive experience in Sales. Adept at mitigating risk, ensuring regulatory compliance, and optimizing operational workflows. Proven ability to enhance Vigilance, Accuracy, streamline business processes to Retain Clients relationships to drive efficiency and growth. Seeking to leverage expertise in compliance and Business growth to enhance corporate governance and financial integrity.

Senior Administrator: Sales - SASFIN

(2024-04)

• Manage full remediation processes for corporate and individual clients, ensuring compliance with FICA regulations and internal risk policies.
• Collaborate with cross-functional teams (Credit Administration, Account Executives, and Lease Administration) to remediate existing Asset Finance clients and vendors.
• Review, validate, and accurately capture client/vendor applications on Sasfin systems (Dynamics &Lease Wave) to ensure seamless compliance processing.
• Conduct due diligence screenings to assess risk levels, ensuring all clients meet AML and regulatory standards.
• Identify and rectify inconsistencies in submitted credit applications, ITC reports, and supporting documents before submission.
• Prepare and manage security documentation to maintain accurate and up-to-date compliance records.
• Generate compliance reports and risk assessments, highlighting key remediation trends and operational inefficiencies.

Sales Manager: Business Development - Vox Telecom

(2020-11 - 2024-03)

• Overseeing local and regional sales, promotions and campaigns
• Planning and directing the hiring and training of new Sales Representatives
• Directing and coordinating all sales activities locally and regionally
• Preparing sales budgets and projections and approving expenditures
• Making data-informed decisions to drive performance and resource allocation
• Overseeing and directing performance of the sales team
• Identifying emerging markets / areas / avenues to find new sales
• Manage Retailer relationships and franchise excellence
• Understand and apply Retail economics
• Daily planning and monitoring of their sales team.
• Canvassing – in the field work
• Reporting – daily weekly and monthly
• Hiring and training
• Team discipline

Compliance Analyst - First National Bank

(2015-01 - 2020-09)

• Facilitate the unfreezing of customer accounts by ensuring full FICA compliance and verifying required KYC documentation.
• Provide advisory support to clients regarding necessary compliance documents and procedures for seamless account reactivation.
• Process inbound and outbound queries across multiple compliance queues, including fraud prevention, remediation, and CRS (Common Reporting Standards).
• Conduct AML investigations, identifying suspicious transactions and escalating high-risk cases to senior management.
• Support the Subpoena Department in handling legal requests, forensic audits, and regulatory investigations.
• Perform credit analysis and risk assessments to determine compliance with banking policies and national regulations.
• Collaborate with internal departments to enhance procedural workflows, minimizing risk and improving operational efficiency.

Sales Executive - First National Bank (Head Office)

(2009-06 - 2014-11)

• Selling Cheque Accounts
• Credit and Debit Cards
• Home Loans

Telemarketing - O'Keeffe and Swartz

(2005 - 2008)

• Telesales: Outsource for a different financial products

Diploma - Procurement and Supply - Chartered Institute of Procurement and Supply

Training Certificate - Full Call Centre/ Sales Training - Cornerstone (2014)

Training Certificate - Telephone Etiquette/ Technique | Business Writing Skills - Corporate Rebels (2014)

National Senior Certificate - Freedom Community College (2002)