Rubini Gueye

International Operations and Transformation Leader with more than 25 years of experience in operational excellence, process management, governance, organizational transformation, and multicultural leadership across Europe, Africa, the Middle East, and Asia. Most recently Director Operations & Procurist at VERT Deutsche Bank Partner, responsible for Operations & Quality Assurance across the merchant lifecycle, including process optimization, governance, outsourcing, and operational transformation initiatives within a fast-paced fintech environment. Currently expanding expertise in AI-supported transformation and digitalization with a strong focus on people-centered leadership, sustainable transformation, operational excellence, and responsible AI integration.

Director Operations & Procurist at VERT Deutsche Bank Partner (2022-08 – 2026-02)

• Led Operations, Quality Assurance, compliance operations, chargeback support, and technical requests.
• Drove operational transformation, employee engagement, governance, and customer satisfaction initiatives.
• Management of onboarding, customer retention, complaint management, and operational quality frameworks.
• Business Continuity Lead and Authorized Signatory.

Product & Supplier Management / Operations Services Manager at Ikano Bank AB (2021-03 – 2022-07)

• Led supplier management, RFI/RFP processes, contract negotiations, and KPI governance.
• Managed implementation of new banking products and onboarding systems.
• Led demand and change management activities and vendor governance.

Operations Services Manager DE/PL at Ikano Bank AB (2015-08 – 2021-02)

• Managed outsourcing governance, KPI frameworks, workforce planning, and operational reporting.
• Presented business cases to stakeholders and supported operational efficiency initiatives.
• Accountable owner for Business Contingency Plan and major incident escalations.

Workforce Manager / Controller at Ikano GmbH (2012-03 – 2015-07)

• Implemented operational processes and supervised external vendor management.
• Managed ACD/Data Management systems and operational reporting.
• Supported workforce optimization and service delivery management.

Global Operations Manager at Mindpearl AG (2005 – 2011)

• Managed international contact center operations across multiple global sites.
• Set up a new operations center in Fiji and managed workforce budgets.
• Led workforce planning, reporting, and operational governance.

Operations Manager / Executive Assistant at Mindpearl & Service Line GmbH (1997 – 2005)

• Supported international contact center operations, airline customer service center implementations, and global projects.

Certificate in Industrial Management – Chamber of Commerce Frankfurt (1997)

Vocational Baccalaureate Diploma in Mathematics and Economics – Klingerschule Frankfurt (1995)