Samyak R V

Professional with a Bachelors Degree in Chemical Engineering from Mumbai University. Skilled in Time Management, decision making and problem solving. Highly motivated individual with great people management skills and experience.

In my previous customer service roles, I have always gone above and beyond for customers. I have handled all the contact mediums including telephones, chats, emails and have a good understanding of the customer base. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers.

My previous role as a Program Specialist has given me the organisational skills and experience necessary to excel in this role. Moreover, I managed to achieve resolution for ongoing issues by joining the Tech calls and providing urgent, real-time updates to Leadership for fixing the issue with resolver teams. I started working as a Technical Service Associate (Voice) and worked my way towards Program Specialist where we handled Digital and Devices Command Center.

During my role as an associate, I handled Tier 1 & Tier 2 complex and undocumented contacts and supported Tier 1 associates with Concession Exceptions and Escalations (Peer-to-Peer functions) along with identifying contact drivers and potential recurring issues, and created the link between Operations, Escalation and Ticketing teams.

Bachelor of Engineering(Chemical Engineering)