Laura Laime

Operations and Administrative professional with 6+ years of international experience across Germany, Denmark, and Argentina. Proven track record in customer support, administrative coordination, and daily operations management in fast-paced environments. Highly organized and detail-oriented, with strong ability to manage multiple responsibilities, coordinate teams, and ensure smooth operational workflows.

Experienced in handling customer communication, problem-solving, and supporting business operations remotely. Fluent in Spanish, German, and English. Currently seeking remote opportunities in customer support, operations, or administrative roles.

Operations & Administrative Coordinator - Hotel Centro Mondial - Munich, Germany

(2023-05)

• Managed daily administrative operations, ensuring smooth coordination across departments
• Handled cash management and financial tracking with high accuracy
• Created staff schedules, reports, and operational planning for efficient workflows
• Managed inventory and stock control in a high-volume hotel environment
• Responded to customer reviews, complaints, and requests, improving guest satisfaction
• Supported management across multiple operational and administrative functions
• Coordinated communication between departments to maintain operational efficiency

Operations Coordinator - Four Side Hotel - Munich, Germany

(2022-09 - 2023-04)

• Organized staff schedules and coordinated daily team operations
• Managed supplier relationships and inventory processes
• Supervised quality standards and ensured consistent service delivery
• Supported internal communication and coordination between departments
• Organized team events and internal activities to improve team engagement

Front Desk Agent - Hotel Adagio - Munich, Germany

(2018-07 - 2020-12)

• Managed check-in and check-out processes efficiently
• Handled reservations, payments, and billing operations
• Provided customer support and resolved guest issues
• Maintained high standards of customer service and communication

Administrative Assistant - SIA (International Trade Company) - Argentina

(2021-03 - 2021-10)

• Supported import/export operations and administrative processes
• Managed documentation and maintained accurate records
• Assisted in customer communication and coordination
• Supported inventory tracking and administrative workflows

Administrative & Operations Assistant - Soles Clean Up - Copenhagen, Denmark

(2017-08 - 2020-04)

• Planned staff schedules and coordinated shift assignments
• Managed client communication and service requests
• Tracked working hours and supported payroll preparation
• Assisted in daily administrative and operational tasks

Warehouse Assistant - L'Oréal Warehouse - Copenhagen, Denmark

(2017-01 - 2017-07)

• Prepared and packed orders accurately and efficiently
• Supported stock organization and inventory handling
• Assisted in maintaining workflow efficiency in a warehouse environment

Tourism Guide Degree - La Suisse CEPEC (2013 - 2016)