Human Resources professional
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Human Resources professional with extensive experience in providing internal customer service. Proven ability to identify and address the needs of internal clients, along with a track record of supporting and advising management teams. Strong background in compensation analysis and metrics. Currently seeking new challenges outside my current scope to explore new horizons and opportunities.
Itaú Bank, Ago 2017 - Ago 2023
Identified training, development, and compensation needs for internal clients.
Served as the HR focal point for internal clients in assigned departments.
Maintained regular communication with department managers, providing support and guidance.
Proposed and implemented actions to improve the work environment based on data from measuring tools.
BIND Bank, Jun 2013 - Jun 2017
Employee onboarding and offboarding, payroll support, employees documentation, compensation, uniform distribution, benefits, medical insurance. Compensation analysis, including adjustments, promotions and offer letters.
HR management reports, dashboards and metrics. Budget tracking for the department.
Teleperformance, Oct 2010 - Dec 2012
Handled phone and email inquiries related to HR (payroll, absenteeism, health insurance, documentation, vacations, claims, etc.) for a payroll for more than 7000 employees.
Human Resources Degree (2010 - 2015)
HR Business Partner Executive Program (2023)
