Sinalo Ndesana

Self-Motivated female bringing forth a positive attitude and willingness to learn new things. I am passionate, reliable, organized and self-driven with proven ability to make decisions using my own independent judgement.

Store Manager - Debonairs Pizza Woodstock - Woodstock

(2024-09)

• Food safety compliance
• Agreeing and managing budgets
• Rostering staff
• Budgeting
• Ensuring customer satisfaction
• Conflict resolution
• Handling customer enquiries and complaints
• Health and safety compliance
• Managing supply inventory
• Overseeing stock levels and ordering supplies
• Hiring of new employees
• Ordering food and supplies
• Problem solving
• Supervising employees

EPWP Clerk - City of Cape Town - Library and Information Services (LIS) – Assets and Insurance Dept - Cape Town

(2023-08 - 2024-06)

• Accumulating, Maintenance and updating of registers and records associated with the Asset Insurance and Fleet function
• Utilizing Microsoft suite in the performance of day-to-day functions
• Performing computer capturing of information in terms of collating, checking, and verifying in order to create records of all items that are filled
• Conducting investigations to establish facts for inclusion into responses to internal/external communications
• Processing Written Off assets forms in order to obtain corporate approval for the condemnation of redundant damaged furniture and equipment
• Liaising with supervisory staff/line managers to obtain input and guidance on specific tasks and functions to be performed
• Barcoding of new assets
• Verification of assets
• Performing weekly Vehicle inspections
• Manual filing
• Updating of work in progress information and data on SharePoint
• Drafting and preparing documents for use in departmental reporting
• Monitoring notifications and work orders and bringing deviations to the attention of the manager

Cashier - Debonairs Pizza CBD - Cape Town CBD

(2022-02 - 2023-08)

• Greeting customers
• Issuing invoices to customers
• Resolving customer complaints
• Handling exchanges and returns
• Ensuring customer satisfaction
• Maintaining a clean workspace
• Balancing cash registers
• Maintains food quality
• POS system use
• Safe food handling
• Maintaining a safe workplace
• Preparing different Pizza's

Call Centre Agent - Digicall

(2020-01 - 2022-02)

• General office administration using Microsoft Word, Excel and Power point
• Handling the queries and complaints of customers over the Phone
• Selling products and Services
• Route calls to other team members whenever needed
• Report on customer feedback, Follow-up on customer calls

Matric - Ikwezi Technical Skill Centre (2018 - 2019)