Leysi Est

Bilingual Administrative Assistant and Legal/Customer Support professional with 5+ years of experience in administrative support, legal case follow-up, customer service, collections, retention, and sales. Skilled in email management, attorney communication, CRM systems, scheduling, documentation, and case status tracking. Detail-oriented, organized, and experienced working in fast-paced remote environments.

Administrative Assistant at Altacom (2026-04 – 2026-07)

• Followed up with attorneys by phone and email to obtain patient case updates.
• Maintained accurate case records and documented all communications.
• Coordinated timely follow-up to keep cases moving efficiently.

Debt Collection Agent at CCS, USA (2025-09 – 2026-02)

• Managed delinquent accounts.
• Negotiated payment arrangements.
• Updated CRM records.

Retention Agent at Concentrix (2023-10 – 2025-04)

• Resolved customer concerns.
• Performed proactive follow-up.
• Documented interactions in CRM.

Sales Agent at ERC (2021-02 – 2023-05)

• Exceeded sales targets.
• Managed leads and customer relationships.

Law Degree in Law – UTESA (2024-10)