Ikhlef Islem

Highly motivated and analytically driven first-year Management and Economics student specializing in digital business logistics, market dynamics, and operational support. Possesses a proven ability to independently master complex modern technologies, financial analytical setups, and digital tools at an exceptional pace. Pragmatic, detail-oriented, and perfectly positioned to provide high-value execution for global companies looking for proactive, fast-learning freelancers capable of adapting instantly to new systems, workflows, and operational requirements.

Freelance Virtual Assistant & Customer Support Specialist

Self-Employed | 2024 – Present

• Specialized in providing bilingual (Arabic/English) customer support and virtual assistant services to small businesses and online stores.
• Handle live chat support, email management, WhatsApp Business inquiries, and order processing for e-commerce clients.
• Skilled in using modern AI tools (ChatGPT, Claude) to enhance response speed and quality while maintaining a personal,

professional tone.

• Manage data entry tasks, online research, and calendar scheduling with high accuracy and fast turnaround.
• Successfully completed multiple short-term projects including:
• Customer onboarding sequences for online stores
• Product inquiry response templates
• Order tracking and post-sale follow-up systems

Tools: Zendesk, Tawk.to, WhatsApp Business, Google Workspace,

Microsoft Office, Shopify, Trello, Notion.

Bachelor's Degree in Management & Economics – University Level – Algeria (2025-01)