Walid Bensaad

I am IT Support Specialist with over 15 years of experience, specialised in analysing, troubleshooting and evaluating hardware, software, and network issues.

My expertise includes

• Troubleshoot common computer errors - Assist an organization's computer and network users with technology issues - Complete repairs on a system, network, computer, or other technology - Perform regular maintenance and upgrades on computers, networks, and other technology - Install new hardware, software, and other technology - Document support inquiries and their resolutions - Answer technology questions via phone, email, or chat - Refer requests to relevant IT professionals when necessary - Conduct regular tests

Information Technology Support Specialist at Freelance (2020-03 – Present)

Information Technology Support Specialist at SARL FLECOMAT (2023-07 – 2024-09)

IT Manager at TELL VOYAGES (2018-09 – 2020-02)

Travel Agency

Information Technology System Administrator at CROWN SCHOOL SETIF (2016-01 – 2018-07)

Network Support Specialist at I Travel Algerie (2013-09 – 2015-03)

Travel Agency

Information Technology Support Technician at GHARKILAB (2010-10 – 2013-06)

IT & Electronics Services

Senior Technician Diploma in Computer and Information Sciences and Support Services – INSFP - Institut National Spécialisé de Formation Professionnelle (2008-04 – 2010-09)

Travel Agent Certificate in Tourism and Travel Services Management – CROWN SCHOOL (2015 – 2015)

Modern Computer Programming Certificate in Computer Science – WORK School (2005 – 2005)

High School Diploma in Natural Sciences – Ahmad Guessoum high school (2000-09 – 2003-06)