Jessica Saephan

Dedicated to providing exceptional customer relation service with 10 years experience in payroll administrative and financial banking

UCB PAYROLL ANALYST II - University of California Berkeley - Berkeley, CA

(2018-03)

• Responsibly processed large volume of diverse payroll transactions including analysis audits compensation changes, employee status updates, job codes, union, including retro pays, configuring pay, cost transfer adjustments discrepancy, retirement and leave accrual account reconciliation on GL.
• Managed organization overseeing full cycle end to end payroll production for multiple large departments on rigid driven payroll deadlines including biweekly, monthly and year-end reporting close.
• Ability to adapt to changing environments, critically think, use logic apply analytical skills to research, review, audit reconciling complex data problems in payroll transactions and financial system with attention to details.
• Designated participant and coordinate team meetings, trainings webinars, group projects conference, payroll implementation, testing system enhancements improvement, troubleshoot automation and develop efficient workflows.
• Lead and provides multifaceted administrative support to multiple departments, stakeholders, colleagues HR Partners, Benefits, Records and UCPath.
• Communicate and collaborate effectively to establish good relationship, emotional intelligence, cross functionally with internal and external colleagues to resolve complex inquires with confidentiality timely within timelines.
• Effectively conducting various technical outgoing payroll functions, proper record timekeeping, forecast, budget and performs all work with integrity compliance with UC Berkeley's regulatory policies, procedures and labor laws.
• Advanced knowledge of all UC web base applications UKG, Kronos, Oracle, Google Sheet, Smartsheets, Microsoft Excel, CalAnswers financial system with ability to create, review, prepare payroll reports, formulate query and analyzes inputed data.

BENEFITS COBRA ADMINISTRATOR II - Sterling Administration - Oakland, CA

(2014-11 - 2017-09)

• Built prestige client relationships and maintaining high standard professional relationships with over 600+ corporate accounts resulting in increased company sales revenues and large client base retention.
• Strong time-management skill with the ability to successfully meet satisfaction deadlines with in timelines and regulated guidelines.
• Tenacious overseeing high volume of service contracts, open season enrollment, general enrollments and termination of benefits.
• Generate legal COBRA notices to participants and record qualifying events with precise accuracy. Monitor and members and clients account and payment activity to make certain benefits was administered in compliance.
• Exercise excellent collaborative skill communicating with all clients, colleagues, insurances carriers, providers, vendors and brokers by email, phone and online with sensitive information.
• Organized webinars to walkthrough and train all clients, members and system users how to self-administrate services through our online site.
• Conduct research on productivity with client accounts and trends, generate various excel reports to audit analyst and reconcile discrepancy on clients monthly carrier invoices and COBRA administration fees.
• Create spreadsheet for various ongoing scenarios to track and audit clients activity and invoice clients for annual services.

ASSISTANT ACCOUNT MANAGER WC - Gemini Duplication - Oakland, CA

(2014-02 - 2014-09)

• Prioritize retrieve case tracking Workers Compensation records for attorney cases. Generated plaintiff medical records by subpoena requested by WC law firms from medical facilities.
• Manage retained partnership with multiple (WC) law firms legal industry marketing materials and products by implementing new processes and procedures.
• Document processing, review workers compensation records and collaborated with WC law firms to see if records sufficient or if further records are needed.

PERSONAL BANKER - Wells Fargo Bank - Oakland, CA

(2007-08 - 2013-10)

• Promoted and advised customers on array of products and services, including deposit account services, checking and savings, cash management, CDs, IRAs, and various loans.
• Built strategic customer relationships by providing outstanding customer services effective sales and marketing initiatives.
• Effectively alleviate customer concerns and offer best strategy and solutions for financial management.
• Proven ability to identify customer needs and match them to the best and appropriate banking products and services.
• Extremely knowledgeable of internal bank operations, and always providing best practice for customer service, financial management, and promotion of sales initiatives.
• Determined client eligibility for services offered, and provide appropriate referrals if needed, Instrumental to increasing client base through successfully outreaching to small businesses and mid-level companies.
• Composing and processing data entry, customer information and operating cash handling accurately.

Associate Degree - Accounting & Finance - PERALTA COMMUNITY COLLEGE (2008-08 - 2011-06)