Leonardo Albanez

Multilingual professional with experience in customer service, educational outreach, event coordination, and community engagement across multicultural environments in the United States and Brazil. Strong background in communication, organization, public-facing roles, and relationship building. Passionate about arts, education, and creating welcoming experiences for diverse audiences.

Barista & Cashier at Café de Casa (2024-04 – Present)

• Deliver welcoming customer experiences in a fast-paced multicultural environment.
• Handle high-volume cashier operations, including opening and closing procedures.
• Communicate effectively with diverse customers and collaborate with team members during peak hours.
• Maintain organized, clean, and efficient shared spaces.
• Developed strong multitasking, communication, and problem-solving skills.

Communication Assistant at Le Jardin Marketing Olfativo (2022-11 – 2024-04)

• Created social media content and promotional materials for campaigns and seasonal projects.
• Managed customer communication through social media and direct messaging platforms.
• Supported outreach and engagement initiatives through creative communication strategies.
• Assisted with in-store customer support and cashier operations.

Business Development Representative at Paylivre (2021-10 – 2022-11)

• Conducted daily meetings in English with international clients and partners.
• Maintained spreadsheets, reports, and organizational documentation.
• Developed strong communication, relationship-building, and administrative skills.

Customer Service Agent at Paylivre (2021-06 – 2021-10)

• Assisted customers with account management and issue resolution.
• Provided timely support with a focus on empathy, communication, and problem-solving.

Events & Internal Projects Assistant at Little Prince Children's Hospital (2020-01 – 2020-12)

• Assisted in the coordination of fundraising and community engagement events.
• Supported internal projects involving communication, logistics, and public outreach.
• Collaborated with multidisciplinary teams to ensure smooth event operations.
• Helped create welcoming experiences for community members and donors.

Fundraiser at Little Prince Children's Hospital (2019-06 – 2019-12)

• Built relationships with local businesses and community members to support fundraising initiatives.
• Conducted daily outreach and communication efforts with professionalism and empathy.
• Contributed to community-centered campaigns and donor engagement.

Foreign Trade Intern at Itaipu Binacional (2016-07 – 2016-12)

• Supported the foreign trade department with imported material purchases and administrative tasks.

Bachelor's Degree in Journalism – UNINTER (2022 – 2026)

Bachelor's Degree in International Relations – UNICURITIBA (2015 – 2019)

Exchange Program in Communication and International Studies – Instituto Superior de Ciências Sociais e Políticas (2017 – 2018)

High School Exchange Program – Birmingham Community Charter High School (2014 – 2014)

English Language Program in English Language – University of Central Florida (2013 – 2014)