Abdo Taha

Results-oriented service professional with over 1.9 years of experience in fast-paced café and retail environments. Proven ability to deliver exceptional customer service while taking on added responsibilities, including staff training, sales performance analysis, and consultative selling. Skilled in building strong customer relationships and driving branch targets through smart sales techniques rather than aggressive pushing.

Barista (with Senior Responsibilities) at Second Cup (2024-04 – 2024-12)

• Staff Training & Mentoring: Mentored and trained new staff members on operational standards and recipes to ensure service consistency and quality.
• Sales Analysis: Generated and analyzed sales reports to identify performance trends, best-selling items, and operational challenges for management review.
• Consultative Selling: Increased sales by adopting a customer-centric approach, focusing on identifying customer tastes and needs rather than just pushing products.
• Customer Relations: Built strong, lasting relationships with regular customers through effective communication and personalized service.

Cashier & Barista at Circle K (2023-01 – 2024-01)

• Managed high-volume cash and credit card transactions accurately using POS systems.
• Balanced dual roles efficiently, serving high-quality beverages while managing the retail checkout counter during peak hours.
• Maintained inventory levels, restocked shelves, and ensured a clean and organized store environment.

Team Member at Bazooka (2022-05 – 2022-12)

• Worked collaboratively in a fast-paced environment to ensure timely and accurate order delivery.
• Adhered strictly to health, safety, and hygiene regulations regarding food handling and preparation area cleanliness.

Bachelor in Business Information Systems – Higher Institute of Administrative Sciences and Foreign Trade (2026-05)