Israa Mahmoud

Versatile professional with 3+ years of experience in customer service, sales, legal translation, education, and administration. Proven ability to resolve client inquiries professionally, manage administrative workflows, and translate complex legal documents with precision. Strong communicator with a customer-first mindset, adept at using digital tools and AI technologies. Seeking to leverage diverse skills in a bank, corporate, or service-oriented environment.

Foundation Teacher at Atahrir School (2024-09 – Present)

• Delivered tailored lesson plans improving student engagement and academic performance.
• Communicated regularly with parents, providing progress reports and addressing concerns with empathy.
• Maintained accurate student records and fostered a positive learning environment.

Sales & Digital Marketing Representative at My Way (2024-01 – 2025-05)

• Managed end-to-end customer interactions via phone, email, and chat, maintaining 95% satisfaction rates.
• Resolved inquiries and complaints professionally, ensuring timely follow-up and customer retention.
• Developed digital marketing campaigns that increased brand engagement and lead generation by 20%.
• Provided product information and closed sales opportunities through effective communication and upselling.

Administrative Secretary at Various Organizations (2023-01 – 2024-12)

• Streamlined office operations including data entry, digital filing, and document management using Microsoft Office.
• Served as primary contact for internal/external communications, managing calendars and coordinating meetings.
• Prepared official reports and correspondence with high attention to detail.

Legal Contracts Translator at Manasa ElQanon (2022-01 – 2023-12)

• Translated complex legal contracts and documents between Arabic and English with high accuracy.
• Maintained legal terminology consistency and ensured compliance with legal standards.
• Managed multiple projects simultaneously while meeting strict deadlines and maintaining confidentiality.

Product Promotions Representative at Fashion Brands (2021-01 – 2022-12)

• Collaborated with brands to promote products and enhance visual marketing strategies.

Bachelor in Sharia and Law – Al-Azhar University (2023-06)