Amen Moubarak

HR professional with 16+ years of experience driving talent acquisition, organizational development, and full HR operations across F&B, retail, Manufacturers, and hospitality sectors in Egypt. Expert in Egyptian Labor Law, payroll systems, income Tax, Social insurance, Training, KPIS & building high-performance cultures Matching with the vision & Mission of Companies.

Human Resources Manager - Elhaty Restaurants Group - Cairo – New Cairo

(2025-06)

• Lead end-to-end recruitment across all branches covering kitchen staff (Chefs), front-of-house (Waiters/Cashiers), delivery personnel, and management roles, ensuring branches are always optimally staffed.
• Design and manage competitive salary structures benchmarked against the F&B market; oversee monthly payroll processing including bonuses, overtime calculations, and all deductions.
• Ensure 100% compliance with Egyptian Labor Law No. 14/2025 and Social Insurance Law; manage all government relations, employee contracts, and official documentation.
• Implement robust performance appraisal systems to evaluate branch staff effectiveness; identify skill gaps and deploy targeted training programs to maintain premium service standards.
• Resolve complex workplace conflicts and disciplinary matters with professionalism and full confidentiality, consistently maintaining a positive and productive work environment.
• Monitor manpower budgets and optimize staffing levels across all branches to balance operational efficiency with cost control.
• Facilitate regular town hall meetings and roundtable discussions to maintain open communication channels between employees and management.
• Collaborate with executive leadership to ensure all HR strategies are fully aligned with business expansion goals and brand values.
• Maintain HR reporting dashboards tracking headcount, turnover rates, absenteeism, and labor cost ratios for informed decision-making.

Human Resources Manager - Dukes - Obour City, Cairo

(2021-10 - 2025-05)

• Managed comprehensive HR operations for 450+ employees across multiple locations, overseeing the full employee lifecycle from onboarding to separation.
• Implemented and administered HRIS systems, streamlining HR processes and significantly reducing manual workload and paperwork across all departments.
• Maintained accurate payroll and benefits administration for all employees, eliminating financial discrepancies through expert program management.
• Evaluated and restructured compensation packages against industry benchmarks to attract and retain top talent within defined budget constraints.
• Ensured full company compliance with local labor laws, social insurance regulations, and all applicable organizational standards.
• Developed and executed comprehensive onboarding programs, regularly reviewing new hire productivity metrics to continuously improve integration effectiveness.
• Led succession planning initiatives, identifying high-potential employees and designing development pathways to build a strong internal talent pipeline.
• Guided managers and employees on company policies, benefits programs, and salary administration, providing clear and timely HR advisory.
• Resolved employee disputes using structured conflict resolution techniques, maintaining a positive and collaborative organizational culture.
• Drove employee motivation through strategic incentive programs, recognition schemes, and constructive feedback channels.
• Spearheaded workforce planning efforts, continuously aligning staffing structures with evolving company operational objectives.

Senior Executive – Human Resources & Administration - Redington Gulf - Cairo, Egypt

(2021-02 - 2021-10)

• Supported the full scope of Human Resources responsibilities as a senior HR partner, collaborating closely with leadership on strategic people initiatives.
• Planned, implemented, and evaluated HR policies, programs, and practices to ensure alignment with corporate strategy and local labor law.
• Restructured management hierarchy to eliminate redundancies and promote cross-functional collaboration, resulting in measurable reductions in personnel costs.
• Developed and deployed effective business strategies to capitalize on emerging market trends and enhance the company's competitive talent positioning.
• Enhanced customer satisfaction ratings through targeted HR programs addressing specific service quality concerns identified via employee surveys and feedback loops.
• Strengthened stakeholder relationships through consistent and proactive communication, improving strategic alignment across business units.
• Streamlined HR and administrative operations to maximize business efficiency by identifying bottlenecks and implementing targeted process improvements.
• Supported cross-departmental workforce planning to ensure adequate headcount across all operational areas during periods of business change.

Human Resources Manager - Dukes Egypt - Obour City, Cairo

(2019-06 - 2021-02)

• Managed full-cycle recruitment, selection, hiring, and mentoring processes, ensuring the organization attracted and retained high-caliber talent at all levels.
• Oversaw all personnel tasks including attendance management, annual and sick leave, employment contracts, employee files, promotions, and social insurance submissions.
• Led the HR team through a significant company expansion phase, ensuring seamless integration of new employees while preserving the company's culture and values.
• Provided authoritative guidance on Egyptian labor laws and regulations, proactively mitigating legal risks for the organization.
• Automated HR workflows and reduced reliance on manual documentation, improving overall department turnaround times.
• Implemented performance review cycles and motivational strategies that measurably elevated HR team productivity and service delivery quality.
• Maintained payroll and benefits for employees across multiple locations, eliminating financial discrepancies through diligent oversight.
• Spearheaded successful diversity and inclusion initiatives contributed to a more innovative and cohesive organizational culture.

Human Resources Manager - Alef Bookstores - New Cairo, Cairo

(2017-08 - 2019-06)

• Coordinated and controlled the full personnel process and HR administration across all store locations.
• Managed payroll preparation, personnel records maintenance, end-to-end recruitment cycles, and all aspects of employee relations.
• Handled employee complaints and disciplinary matters with absolute professionalism and strict confidentiality at all times.
• Investigated and resolved performance-based and harassment incidents in accordance with company policy and Egyptian labor law.
• Maintained comprehensive and fully compliant HR records, ensuring efficient data retrieval and audit readiness at all times.
• Streamlined HR administrative processes by automating repetitive tasks, reducing paperwork volume by a significant margin.
• Optimized payroll processing procedures for accuracy and timeliness using advanced HR software solutions.
• Conducted regular salary market analyses to advise management on competitive compensation positioning within the retail sector.

Human Resources & Administrative Assistant - Kitchen Moves - El Maadi, Cairo

(2011-01 - 2017-07)

• Coordinated and managed the full personnel process including HR administration, employee records, and document control.
• Handled end-to-end recruitment activities, from job posting and candidate screening to onboarding coordination.
• Collaborated with management to design and implement fair and objective performance evaluation systems that promoted employee development.
• Managed payroll processes efficiently, ensuring timely and accurate salary disbursements with zero discrepancy tolerance.
• Administered employee benefits programs, ensuring accurate enrollment, claim processing, and record maintenance.
• Maintained and managed complex management calendars and scheduled inter-departmental meetings and travel logistics.
• Organized team-building events and company activities that significantly boosted employee morale and interdepartmental collaboration.
• Served as the primary point of contact for employee queries related to HR policies, benefits, and workplace matters.

Human Resources Coordinator - Mirak F&B Co. - New Cairo, Cairo

(2010-06 - 2011-01)

• Prepared HR correspondence including memos, reports, and official documents, and maintained a structured trace file system.
• Managed recruitment processes and maintained up-to-date personnel records across multiple departments.
• Coordinated inter-departmental communications to support smooth HR and administrative operations.
• Completed employment verifications and processed all unemployment paperwork prior to hire or termination.
• Reviewed HR documentation for accuracy, completeness, and compliance prior to official filing.
• Managed benefits administration, ensuring timely enrollment and accurate recordkeeping for all employees.
• Streamlined HR administrative processes, reducing administrative workload and increasing departmental efficiency.
• Supported employee onboarding processes, providing new hires with a welcoming and well-organized transition into the company.

Personnel Clerk - InterContinental Taba Heights Resort Hotel - Taba, South Sinai

(2009-07 - 2010-07)

• Tracked and followed up on employee attendance and absence records, ensuring accurate daily timekeeping documentation.
• Managed employee personnel files, employment contracts, and all social insurance procedures (Forms S1, S2, S6).
• Monitored timekeeping records for accuracy, ensuring proper documentation of hours.

M.D. in Human Resources Management – Egy Cham – Accredited HRCI (2020-08 – 2020-11)

License of Law in Law – Helwan University, Faculty of Law (2008)