Amr Elsisi

E-commerce & Retail Account Manager with 6+ years of experience across Amazon, FMCG, and digital commerce, with hands-on experience managing vendor relationships, product selection, catalog operations, availability, promotions, and business performance across MENA. Experienced in using data and customer insights to identify growth opportunities, improve operational efficiency, and drive selection, traffic, conversion, and vendor performance.

E-COMMERCE SUPERVISOR - TERRA EGYPT - Cairo, Cairo Governorate

(2025-10)

• Optimizes website content and catalog data for 2,500+ SKUs , improving accuracy, consistency, and conversion support.
• Drives data accuracy and consistency by +20% through ongoing catalog review and content cleanup.
• Supports digital campaigns across SEO, social, and paid channels, contributing to +5–10% increase in online sales .
• Conducts website audits and applies UX and SEO improvements to strengthen navigation and storefront performance.
• Oversees the customer journey and order flow, maintaining 90%+ order accuracy and improving checkout completion.
• Applies retail management practices to balance catalog priorities, campaign execution, and operational consistency across the storefront.
• Analyzed sales data to identify trends, driving targeted marketing initiatives.
• Managed vendor relationships, negotiating contracts to optimize product sourcing costs.
• Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
• Coordinated cross-functional teams for successful product launches and promotional events.

E-COMMERCE RETAIL ACCOUNT MANAGER - Amazon - Cairo, Egypt

(2024-05 - 2025-10)

• Identified process improvement opportunities that streamlined workflows and cut total work by 20% of the total work .
• Owned recurring metrics, reports, and analyses to support business decisions and improve data accuracy across tools.
• Managed Amazon Vendor Central communications with MENA vendors to keep assortments listed across KSA, UAE, and EGY.
• Onboarded new selections from top brands onto Amazon, expanding catalog coverage and supporting assortment growth.
• Managed business transactions with tier 2 and tier 3 vendors across Egypt, Saudi Arabia, and the UAE using automation tools.
• Sourced promotions, sponsored ads, and other vendor inputs to improve catalogue completeness and increase product sales.
• Directed training and performance monitoring for 15 staff members.
• Collaborated with cross-functional teams to enhance customer experience and streamline operational processes.

SENIOR CATALOG SPECIALIST - Amazon - Cairo, Egypt

(2022-05 - 2024-04)

• Resolved 150 customer inquiries per day across email, chat, and phone channels.
• Investigated customer issues, identified root causes, and implemented practical solutions.
• Built ongoing metrics, reports, and analyses using Excel and SPSS to support business decisions.
• Validated data for new and existing tools to maintain reporting accuracy and operational consistency.
• Delivered timely support across email, chat, and phone while maintaining a consistent customer experience.
• Managed customer requests and follow-up work with accuracy, speed, and attention to detail.

E-COMMERCE SPECIALIST - Yodawy - Mohandessin, Egypt

(2020-11 - 2022-06)

• Resolved 70% of catalog issues by coordinating with designers through phone and email and supporting customer requests.
• Edited product data, images, logos, and technical drawings to strengthen marketplace listing management and catalog accuracy.
• Supported customer service representatives to satisfy alternator and starter requirements while improving index creation by 40% .
• Planned promotional campaigns and optimized product pages with Google Analytics, Microsoft Clarity improve conversion rate optimization and UX.
• Monitored KPIs including conversion rate, average order value, and cart abandonment to guide ongoing e-commerce decisions.

MERCHANDISER - Nestlé - Cairo, Egypt

(2016-10 - 2019-05)

• Created visually appealing displays that increased foot traffic by 20% across five store locations.
• Boosted accessory sales by 15% through targeted display updates and merchandising placement.
• Collaborated with purchasing and marketing teams to align merchandising plans with seasonal trends and promotional events.
• Redesigned store layouts, driving a 10% increase in overall sales.
• Designed window displays and in-store layouts for flagship locations, generating a 25% increase in store visits during seasonal promotions.
• Led in-store promotions and coordinated with vendors to deliver timely product displays.

QUALITY CONTROL - Sham - Al 'Asher Min Ramadan, Egypt

(2015-02 - 2016-02)

• Maintain 15 QA checks per shift to support consistent facility quality control and issue detection.
• Developed and maintained three QA systems to standardize facility quality controls and support ongoing inspections.
• Advised plant management on safety and quality standards, translating inspection needs into clearer day-to-day operations.
• Applied Excel and SPSS for quality analysis, strengthening issue tracking and supporting vendor compliance.

Bachelor - Specialized Technological Studies, Management Information Systems - Future Academy | Higher Future Institute - Cairo (2017-06)