Dalia Arafa

Assistant General Manager at PetroShahd (2022-10 – Present)

Promoted from Department Head to AGM — oversee cross-functional coordination across operations, finance and contracts for a joint-venture oil & gas company.
Lead invoice processing and monthly closing cycles for the Operations Department, ensuring compliance with regulatory and internal financial controls.
Central liaison between Operations and Deputy General Managers, bridging executive decisions and day-to-day execution.

Operations Accounts Department Head at PetroShahd (2020-01 – 2022-12)

Built and maintained reporting workflows, internal controls and vendor management processes supporting management decision-making.
Managed contract administration and vendor relationships, ensuring documentation accuracy and operational continuity.

General Secretariat Department Head at PetroShahd (2018-01 – 2020-12)

Established and standardised secretariat workflows, correspondence protocols and document control systems across the organisation.

Chairman's & Board Secretary at PetroShahd (2012-07 – 2018-12)

Six years as sole custodian of the Chairman's office — confidential correspondence, board agendas, minutes and executive follow-up at the highest organisational level.
Primary interface between the Chairman and all internal departments, external partners and government bodies — requiring discretion, accuracy and cultural intelligence.

HR & Administration Specialist at Air Arabia Egypt (2010-04 – 2011-01)

Supported HR and administrative operations — employee records, onboarding, travel logistics and day-to-day office management in a fast-paced aviation environment.

HR & Administration Assistant at ENAP Sipetrol International (2007-03 – 2009-09)

Sole focal point between a multinational expatriate team (Chile, Ecuador, Argentina) and all stakeholders — work permits, residency renewals, housing contracts, visas and steering committee logistics.
Owned a portfolio of expatriate housing — lease agreements, renewals, maintenance coordination and utility payments for international staff.

Secretary to Corporate Director — Personnel & Administration at Mena House Oberoi · Oberoi Hotels & Resorts Egypt (2005-01 – 2007-03)

Supported the Corporate Director across Oberoi Egypt's hotel portfolio — expatriate contracts, work permit deadlines, flight reservations and end-of-tenure documentation.

Customer Care Representative at Vodafone Egypt (2004-01 – 2004-12)

Front-line service for one of Egypt's leading telecom operators — building the professional discipline, customer focus and composure that underpin a 20-year career.

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