Dalia Arafa

Operations and administration leader bringing executive-level support, cross-cultural fluency and a decade of expatriate affairs expertise to international organisations ready to run smoothly. MBA qualified, fluent in English and Arabic, available to relocate internationally.

Assistant General Manager at PetroShahd (2022-10 – Present)

• Promoted from Department Head to AGM — oversee cross-functional coordination across operations, finance and contracts for a joint-venture oil & gas company.
• Lead invoice processing and monthly closing cycles for the Operations Department, ensuring compliance with regulatory and internal financial controls.
• Central liaison between Operations and Deputy General Managers, bridging executive decisions and day-to-day execution.

Operations Accounts Department Head at PetroShahd (2020-01 – 2022-12)

• Built and maintained reporting workflows, internal controls and vendor management processes supporting management decision-making.
• Managed contract administration and vendor relationships, ensuring documentation accuracy and operational continuity.

General Secretariat Department Head at PetroShahd (2018-01 – 2020-12)

• Established and standardised secretariat workflows, correspondence protocols and document control systems across the organisation.

Chairman's & Board Secretary at PetroShahd (2012-07 – 2018-12)

• Six years as sole custodian of the Chairman's office — confidential correspondence, board agendas, minutes and executive follow-up at the highest organisational level.
• Primary interface between the Chairman and all internal departments, external partners and government bodies — requiring discretion, accuracy and cultural intelligence.

HR & Administration Specialist at Air Arabia Egypt (2010-04 – 2011-01)

• Supported HR and administrative operations — employee records, onboarding, travel logistics and day-to-day office management in a fast-paced aviation environment.

HR & Administration Assistant at ENAP Sipetrol International (2007-03 – 2009-09)

• Sole focal point between a multinational expatriate team (Chile, Ecuador, Argentina) and all stakeholders — work permits, residency renewals, housing contracts, visas and steering committee logistics.
• Owned a portfolio of expatriate housing — lease agreements, renewals, maintenance coordination and utility payments for international staff.

Secretary to Corporate Director — Personnel & Administration at Mena House Oberoi · Oberoi Hotels & Resorts Egypt (2005-01 – 2007-03)

• Supported the Corporate Director across Oberoi Egypt's hotel portfolio — expatriate contracts, work permit deadlines, flight reservations and end-of-tenure documentation.

Customer Care Representative at Vodafone Egypt (2004-01 – 2004-12)

• Front-line service for one of Egypt's leading telecom operators — building the professional discipline, customer focus and composure that underpin a 20-year career.

MBA in Master of Business Administration – Arab Academy for Management, Banking & Financial Sciences (2021-01 – 2021-12)

Leadership Program in Leadership – Oil & Gas Skills (OGS) — Egyptian General Petroleum Corporation (EGPC) (2022-01 – 2022-12)

Bachelor of Commerce in Accounting, financial reporting & audit – Cairo University (2002-01 – 2002-12)