Ebrahem Saad

Experienced in operations, team supervision, and employee management with over 5 years of practical experience in retail and customer-facing businesses. Recently completed training in Personnel and Egyptian Labor Law, with knowledge of attendance tracking, onboarding, employee records, social insurance forms, and HR documentation. Looking for an opportunity in HR or Personnel where I can use my management background while continuing to develop my HR skills.

Business Owner / Manager - School Supplies and Toys Store - Alexandria, Egypt

(2020-08 - 2024-07)

• Supervised daily operations and managed a team of 5 employees.
• Prepared employee shift schedules and followed up on attendance and daily staff issues.
• Assisted in onboarding and training new employees on store procedures.
• Managed purchasing, suppliers, and operational expenses.
• Helped increase store sales by improving customer service and local marketing activities.

Store Manager - Footwear Store - Alexandria, Egypt

(2016-02 - 2020-04)

• Led the sales team and monitored daily store performance.
• Trained new employees on customer service and store policies.
• Handled attendance follow-up, work schedules, and employee coordination.
• Managed inventory tracking and daily store operations.
• Assisted in achieving monthly sales targets and maintaining smooth operations.

Real Estate Broker – Leasing Department - XSIT Real Estate Brokers - Dubai, UAE

(2024-08 - 2024-09)

• Communicated with clients to understand rental requirements and property preferences.
• Coordinated property viewings and followed up with potential tenants.
• Prepared leasing documents and maintained client records on the CRM system.
• Worked with the team to complete rental transactions efficiently.

Telesales Representative - Royal Citadel Marketing - Dubai, UAE

(2024-07 - 2024-08)

• Handled outbound calls and explained company services to potential clients.
• Responded to customer inquiries and updated sales records in the system.
• Maintained professional communication and follow-up with clients.

Real Estate Agent - Kaian Real Estate - Alexandria, Egypt

(2014-10 - 2015-09)

• Assisted clients during property viewings and rental procedures.
• Maintained customer relationships and followed up with potential clients.
• Prepared basic property information and client reports.

Certificate - Personnel & Egyptian Labor Law - Managopia

Bachelor of Arts - Surveying and Maps - King Marriott Academy