Esraa Ebrahim

Results-driven Administrative Professional with experience in executive support, office administration, front desk operations, human resources, quality assurance, customer service, sales, and marketing. Skilled in coordinating office operations, managing executive schedules, handling documentation, preparing reports, maintaining confidential records, and delivering exceptional customer service. Experienced in using internal management systems for client registration, placement testing, and administrative processes.

Highly organized with excellent communication, multitasking, and problem-solving abilities.

Customer Service Officer at khalejiya marketing (2025-01 – Present)

• Handled customer inquiries through different communication channels.
• Resolved customer complaints efficiently and professionally.
• Maintained customer records and service documentation.
• Built positive relationships with customers to ensure satisfaction.
• Followed up with customers to provide timely support.

Marketing Executive at Cosmetics Company Hayat (2024-01 – 2024-12)

• Communicated with customers to introduce new offers and services
• Collaborated with design and photography teams to produce marketing content
• Participated in cosmetic events and exhibitions to promote the brand
• Coordinated with sales team to achieve business objectives.

Sales & Interior Decoration Coordinator at Abraj Altaj Decoration (2025-01 – Present)

• Displayed decoration products and communicated with clients professionally
• Achieved monthly sales targets and increased overall sales volume
• Coordinated with implementation team to ensure full customer satisfaction
• Prepared quotations and negotiated pricing with customers
• Managed customer follow-up and built long-term client relationships

Executive Assistant to the General Manager at AlBaddad Company (2024-01 – 2024-12)

• Managed executive schedule, meetings, and appointments.
• Handled correspondence and official documents.
• Prepared reports and administrative files.
• Coordinated meetings and followed up on tasks between departments and management.
• Followed up on projects and management tasks.

Front Desk & Admin Coordinator Trainee at 4Level1 Center (2024-01 – 2024-12)

• Welcomed clients and managed front desk operations professionally.
• Registered new clients using the company's internal management system.
• Conducted placement tests and updated customer information.
• Explained courses, schedules, and registration procedures.
• Scheduled appointments and maintained accurate customer records.
• Responded to customer inquiries and provided administrative support.
• Assisted with enrollment procedures and sales activities.

General Coordinator of the Quality Assurance Unit Office at Higher Institute of Media (2023-01 – 2023-12)

• Prepared, organized, and archived accreditation and quality assurance documentation.
• Coordinated administrative records and supported quality assurance processes.
• Created and maintained electronic records and databases for official documents.
• Prepared reports and monitored documentation in accordance with quality standards.
• Coordinated communication between departments regarding quality documentation and administrative procedures.

Human Resources Officer (Personnel Affairs Office) at Higher Institute of Media (2024-01 – 2024-12)

• Maintained employee records and HR documentation.
• Assisted with onboarding and personnel administration.
• Prepared administrative reports.
• Monitored attendance and leave records.

Media Unit Officer at Higher Institute of Media (2022-01 – 2022-12)

• Managed and coordinated media content and communication activities.
• Supported digital communication and public relations tasks.
• Assisted in media coverage of events and activities.

Teaching Assistant at Higher Institute of Media (2022-01 – 2024-12)

• Assisted in teaching academic courses and supporting students.
• Contributed to academic supervision and departmental activities.
• Supported coordination of educational and administrative tasks.

Bachelor's Degree in Media - Journalism Department – Higher Institute of Media