Esraa Youssef

Experienced Hospitality, Sales, Customer Service, and Business Operations Professional with over 14 years of experience across tourism, hotel management, real estate sales, call center operations, and digital marketing. Proven track record in customer relationship management, team leadership, sales growth, operational management, and client satisfaction. Experienced in working with international clients, managing hospitality businesses, handling CRM systems, and driving revenue through effective communication and customer engagement.

Sales Consultant at Eldwiek Real Estate (2025-10 – 2026-04)

• Conducted property presentations and client consultations.
• Managed lead follow-ups and sales negotiations.
• Assisted clients throughout the purchasing process.
• Consistently achieved sales targets.

Call Center Agent (Remote) at Voyager Business Trips (2025-05 – 2025-09)

• Handled inbound and outbound customer interactions.
• Assisted travelers with reservations and itinerary changes.
• Maintained CRM records and customer databases.
• Delivered professional customer support to international clients.

CEO & Owner at Dahab Days Camp (2024-05 – Present)

• Managing hotel operations and guest experience
• Handling bookings, pricing strategy, and customer service
• Supervising staff and ensuring service quality
• Managing finances and daily operations
• Dealing directly with international and local guests
• Social Media Marketing Specialist
• Managed online listings (Airbnb, Booking.com, TripAdvisor) with 95% positive reviews.
• Handled guest inquiries, bookings, and customer service.
• Supervised daily operations, payroll, and budgeting.

Hotel Manager at Dolphin Camp (2023-10 – 2024-11)

• Supervised daily hotel operations and a team of 15 staff.
• Resolved customer complaints, improving satisfaction scores.
• Prepared financial and operational reports.

Hotel Manager at Tango Camp (2021-05 – 2023-10)

• Oversaw reservations, check-ins, and guest relations.
• Improved team performance by optimizing scheduling.
• Maintained daily revenue and expense reports.

Social Media Marketing Specialist at Kangaroo Baby (2020-10 – 2021-02)

• Managed social media platforms.
• Responded to customer inquiries.
• Assisted in online sales campaigns.

Social Media Marketing Specialist at Box Shop (2017-07 – 2020-07)

• Managed social media campaigns.
• Increased customer engagement.
• Created promotional content and marketing strategies

English Teacher at Freelance (2015-09 – 2017-05)

• Delivered English lessons to children and beginners.
• Prepared customized learning materials.
• Improved students' communications

Sales Representative at Printing Web Solutions (2014-08 – 2015-08)

• Generated leads and managed customer accounts.
• Promoted printing and digital marketing services.
• Built long-term client relationships.

Bachelor of Arts in Department of History – Alexandria University (2014-09 – 2018-09)

Bachelor of Arts in Department of History, Egyptian & Islamic Archaeology – Alexandria University (2014-09 – 2018-09)