Omar Saied

Experienced Branch Manager at Fawry Plus with strong background in branch operations, customer service, sales growth, and team leadership. Proven ability to improve branch performance, increase revenue, ensure compliance with company policies, and deliver high-quality customer experience.

Customer Service & Sales Officer at Fawry Plus (2024-12 – Present)

• Processed daily financial transactions (deposits, withdrawals, bill payments) with 99% accuracy.
• Achieved 110% of monthly sales targets through effective cross-selling.
• Resolved customer complaints, reducing escalation rate by 20%.
• Maintained compliance with internal policies and Central Bank regulations.

Sales & Customer Advisor at Vodafone (2022-09 – 2024-12)

• Delivered high customer satisfaction scores (95%+ monthly).
• Managed stock and sales operations, ensuring zero inventory discrepancies.
• Consistently exceeded personal sales quota by 15–20%.

Financial Advisor at Tasaheel Company (2022-01 – 2022-08)

• Analyzed clients’ income & expenses to design tailored financial plans.
• Recommended debt management and investment solutions, increasing client portfolio by 25%.
• Prepared detailed income projections and investment reports.

Insurance Consultant at Arope Insurance Egypt (Blom Bank) (2021-06 – 2021-12)

• Delivered customized insurance packages to high-value clients.
• Conducted risk analysis to advise on suitable coverage plans.
• Increased client retention rate by 15% within 6 months.

Bachelor of Arts in History & Archeology – Alexandria University (2019-05)