Customer Service Officer – Mortgage & Loans at National Bank of Egypt (2024-09 – Present)
- Manage full-cycle mortgage applications, ensuring compliance with regulatory requirements
- Review documents and prepare contracts, guarantees, and Power of Attorney (POA)
- Use Flex Cube, CRM, URL, and the Mortgage Finance Fund System for data management
- Provide post-loan services including early settlement rebates and clearance certificates
Account Opening / Personal Officer (Rotational) at National Bank of Egypt (2023-09 – 2024-09)
Held both roles concurrently within the same department on a rotational basis.
- Handled central account opening and profile amendments for branch clients
- Executed KYC procedures and document validation, including for foreign clients and FATCA compliance
- Coordinated with branches and the Compliance Department to resolve documentation issues
- Managed employee records, attendance, and leave management (annual, sick, and other leave)
- Handled payroll-related data and coordinated with HR and Compensation & Benefits teams
- Managed employee requests and maintained accurate employee files in compliance with company policy
Customer Service Call Center Representative at National Bank of Egypt (2022-09 – 2023-08)
- Managed inquiries on accounts, loans, and card operations (Visa, MasterCard, Meeza)
- Provided digital banking support and VIP client assistance
- Used Flex Cube, CRM, One Span, XCS Prepaid/Debit, ACI, and Fawry Plus systems
Direct Sales Executive – Credit Products at Ahli United Bank (2023-09 – 2023-09)
- Conducted outdoor sales campaigns for credit cards
- Managed the full sales cycle from prospecting to client documentation and signing
Customer Service & Technical Support at Telecom Egypt (2021-07 – 2022-07)
- Provided Tier 1 technical support for ADSL/VDSL internet services
- Achieved sales targets 9 times per year through promotions and renewals
- Handled billing, compensation, and technical coordination via Siebel, Matrix, and Customer 360
Data Entry Specialist (Part-time) at Banque Misr (2021-12 – 2022-07)
Concurrent with the Telecom Egypt role above.
- Entered and updated customer and banking data accurately using internal banking systems
- Reviewed and verified documents to ensure data accuracy and compliance with banking procedures
- Maintained confidentiality of customer information in line with data security policies
- Performed data validation, correction, and record management to support daily operations
Customer Service Representative at Vodafone Egypt (2018 – 2019)
- Resolved technical and billing issues for Home Internet services
- Coordinated with field technicians and exceeded sales targets
Sales Supervisor at El Waseet Newspaper (2017 – 2019)
- Supervised newspaper and magazine distribution and logistics
- Prepared daily operational reports and ensured delivery quality
Content Writer – Social Media (Freelance) at Freelance (2018 – 2019)
- Wrote content posts for Facebook pages including Capitano, Al Ahly, and Magicano
Restaurant Supervisor at Mohamed Fareed Restaurant (2015 – 2018)
- Supervised daily restaurant operations and staff
Sales Assistant at Clothing Store (2015 – 2017)
- Assisted customers and supported daily sales operations
