Ezzat Saeed

Banking professional with experience in customer service, banking operations, mortgage finance, account opening, and credit products. Skilled in KYC/AML compliance, client servicing, and core banking systems. Proven track record of achieving sales targets and delivering high-quality customer support across the banking and telecom sectors.

Customer Service Officer – Mortgage & Loans at National Bank of Egypt (2024-09 – Present)

• Manage full-cycle mortgage applications, ensuring compliance with regulatory requirements
• Review documents and prepare contracts, guarantees, and Power of Attorney (POA)
• Use Flex Cube, CRM, URL, and the Mortgage Finance Fund System for data management
• Provide post-loan services including early settlement rebates and clearance certificates

Account Opening / Personal Officer (Rotational) at National Bank of Egypt (2023-09 – 2024-09)

Held both roles concurrently within the same department on a rotational basis.

• Handled central account opening and profile amendments for branch clients
• Executed KYC procedures and document validation, including for foreign clients and FATCA compliance
• Coordinated with branches and the Compliance Department to resolve documentation issues
• Managed employee records, attendance, and leave management (annual, sick, and other leave)
• Handled payroll-related data and coordinated with HR and Compensation & Benefits teams
• Managed employee requests and maintained accurate employee files in compliance with company policy

Customer Service Call Center Representative at National Bank of Egypt (2022-09 – 2023-08)

• Managed inquiries on accounts, loans, and card operations (Visa, MasterCard, Meeza)
• Provided digital banking support and VIP client assistance
• Used Flex Cube, CRM, One Span, XCS Prepaid/Debit, ACI, and Fawry Plus systems

Direct Sales Executive – Credit Products at Ahli United Bank (2023-09 – 2023-09)

• Conducted outdoor sales campaigns for credit cards
• Managed the full sales cycle from prospecting to client documentation and signing

Customer Service & Technical Support at Telecom Egypt (2021-07 – 2022-07)

• Provided Tier 1 technical support for ADSL/VDSL internet services
• Achieved sales targets 9 times per year through promotions and renewals
• Handled billing, compensation, and technical coordination via Siebel, Matrix, and Customer 360

Data Entry Specialist (Part-time) at Banque Misr (2021-12 – 2022-07)

Concurrent with the Telecom Egypt role above.

• Entered and updated customer and banking data accurately using internal banking systems
• Reviewed and verified documents to ensure data accuracy and compliance with banking procedures
• Maintained confidentiality of customer information in line with data security policies
• Performed data validation, correction, and record management to support daily operations

Customer Service Representative at Vodafone Egypt (2018 – 2019)

• Resolved technical and billing issues for Home Internet services
• Coordinated with field technicians and exceeded sales targets

Sales Supervisor at El Waseet Newspaper (2017 – 2019)

• Supervised newspaper and magazine distribution and logistics
• Prepared daily operational reports and ensured delivery quality

Content Writer – Social Media (Freelance) at Freelance (2018 – 2019)

• Wrote content posts for Facebook pages including Capitano, Al Ahly, and Magicano

Restaurant Supervisor at Mohamed Fareed Restaurant (2015 – 2018)

• Supervised daily restaurant operations and staff

Sales Assistant at Clothing Store (2015 – 2017)

• Assisted customers and supported daily sales operations

Bachelor of Law in Law – Cairo University