Mona Rabea

Customer Service and Banking professional with experience in retail banking, contact center operations, and financial product sales at AlexBank, HSBC, and SAIB Bank. Skilled in account opening, KYC updates, card services, fund transfers, and loan processing. Strong communication and client relationship management abilities with solid understanding of banking regulations. Seeking to grow within a reputable financial institution.

Customer Service Officer at AlexBank (2025-02 – Present)

• Handle daily customer inquiries and banking transactions.
• Open and close accounts and update KYC information.
• Process deposits, withdrawals, and loan applications.
• Educate customers about banking products and recommend suitable services.
• Activate internet banking and guide customers through usage.
• Maintain accurate transaction records in compliance with banking policies.
• Cooperate with team members to improve customer satisfaction.

Customer Service Executive at HSBC Bank (2024-02 – 2025-01)

• Assisted customers in opening local and foreign currency accounts.
• Reactivated dormant accounts and updated customer information.
• Blocked lost or stolen cards and issued replacements.
• Issued debit cards and cheque books.
• Processed local and international fund transfers.
• Adjusted credit card limits and activated international usage.
• Processed early loan settlements (partial & full).
• Updated customer contact details and KYC records.
• Assisted customers with time deposits and early redemption.

Direct Sales Representative (Personal Loans) at SAIB Bank (2023-01 – 2023-04)

• Achieved monthly sales targets for personal loan products.
• Contacted prospective clients and scheduled meetings.
• Promoted banking products and provided after-sales support.
• Built relationships with new and existing customers.

Sales Logistics Coordinator at Grow-Tech for Logistics Services (2022-01 – 2022-12)

• Generated leads through online platforms and social media.
• Prepared quotations and communicated with shipping lines.
• Coordinated shipments with overseas agents (EXW shipments).
• Followed up shipment updates with clients.
• Expanded customer database and achieved monthly targets.

Bachelor of Commerce in English Section (Accounting Major) – Alexandria University, Egypt (2021)