Community Manager team lead at ByGrit For digital marketing (2025-12 – 2026-03)
- Led and managed the Community Management team, ensuring consistent, high-quality communication and timely delivery across multiple client accounts.
- Developed and implemented tailored community management strategies, enhancing customer interactions and aligning with each client's brand identity.
- Trained and coached moderators to maintain accurate, consistent responses and resolve escalated inquiries in line with client guidelines.
- Prepared and analyzed engagement reports, identifying key metrics and opportunities to improve customer experience and community performance.
- Collaborated with cross-functional teams to develop content plans, schedule and publish social media content, and execute client campaigns.
- Managed customer feedback on social media platforms, quickly addressing potential issues to enhance satisfaction and brand loyalty.
- Handled multiple client accounts, ensuring timely reporting and communication management activities.
Social media specialist at Ivory Training (2024-08 – 2024-12)
- Managed social media presence and executed strategic content plans across major platforms to align with marketing objectives.
- Collaborated with Design and Marketing teams to ensure consistent brand messaging through high-quality content and influencer partnerships.
- Monitored and analyzed performance metrics to optimize content strategy, improve engagement, and drive audience growth.
- Created, scheduled, and published engaging content while maintaining a consistent brand voice across social media.
- Leveraged performance data and audience insights to refine content and enhance social media effectiveness.
- Coordinated with creative teams to support marketing campaigns and advance business objectives through tailored content.
- Expanded reach and exposure by forming partnerships with industry influencers for cross-promotional engagement.
Social Media Specialist at Orbit Showtime Network (OSN) (2019-03 – 2024-02)
- Managed social media platforms and online communities to enhance engagement and ensure positive customer interactions
- Strategized and executed comprehensive social media campaigns to increase brand visibility across multiple platforms
- Collaborated with marketing and customer support teams to align activities with business goals
- Ensured timely responses to social media comments, messages, and reviews for enhanced customer service experience
- Developed a detailed social media calendar, including scheduling for email blasts, social media posts, and marketing campaigns
- Monitored social media trends to keep strategies fresh and effective, maintaining brand relevance in a dynamic digital landscape
- Created shareable content to boost customer engagement across various social platforms, meeting multiple deadlines through effective task prioritization
Community Manager at Orbit Showtime Network (OSN) (2017-07 – 2019-03)
- Managed and monitored online communities across social media, ensuring timely, professional customer communication.
- Handled and resolved customer complaints, escalating when necessary to enhance satisfaction and experience.
- Trained and supported new team members on digital tools and community management, boosting team capability.
- Supported social media initiatives to increase brand visibility and audience engagement.
- Collected customer feedback, communicated key trends to teams, and supported continuous improvement.
- Collaborated with teams to ensure effective customer concern handling and communication consistency.
- Designed internal knowledge base resources, improving team efficiency and standardizing communication.
Customer Service Representative at Orbit Showtime Network (OSN) (2014-07 – 2017-07)
- Provided exceptional support for technical and subscription issues
- Ensured high customer satisfaction through professional communication
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
Senior Marketing Executive at Fekra (2010-01 – 2012-12)
- Developed and executed marketing strategies to boost client visibility
- Managed marketing campaigns and client relationships
- Coordinated with design and media teams to create high-quality creative assets
Marketing Executive at Title Advertising (2008-01 – 2010-05)
- Assisted in creating and implementing marketing plans tailored to client needs
- Conducted market research to identify business growth opportunities
- Planned and executed marketing campaigns targeting specific groups, areas, and the wider community
- Communicated marketing strategy and campaign performance to ensure alignment with corporate sales objectives
