Hagar Ayman

Highly organized and proactive Administrative Coordinator with hands-on experience in operations management, customer relations, education, and team coordination. Skilled in scheduling, client communication, administrative support, problem solving, and maintaining efficient daily operations. Passionate about creating positive customer experiences while supporting organizational goals through professionalism, adaptability, and strong interpersonal skills.

Clinic Operations Supervisor at Psychology Clinic (2023-01 – Present)

• Supervised daily clinic operations and ensured smooth workflow and scheduling.
• Coordinated appointments for therapists and clients and managed booking systems.
• Maintained high levels of customer satisfaction through efficient client communication.
• Managed client records and ensured confidentiality and compliance with policies.
• Prepared operational reports and monitored daily activities and performance.
• Resolved scheduling conflicts and handled urgent situations professionally.
• Supported management with administrative tasks and process improvement initiatives.
• Trained and supported new team members to ensure excellent service delivery.

Customer Service Representative | Sales Representative | Event Organizer | Call Center Agent at Not specified (2022-01 – 2023-12)

Customer Relations & Administrative Experience

• Delivered exceptional customer service and responded to inquiries and complaints.
• Built and maintained strong relationships with customers and ensured satisfaction.
• Handled event coordination, guest management, and provided excellent support.
• Assisted in sales activities and achieved targets through effective communication.
• Worked in fast-paced environments and managed multiple tasks efficiently.

Social Work Intern at Primary School (2024-01 – Present)

• Completed full-year social work training in an elementary school.
• Assessed students' social and behavioral needs and provided support.
• Collaborated with teachers and parents to create support plans for children.
• Conducted interviews, observations, and documentation.
• Organized awareness activities and provided individual and group interventions.

Co-Teacher at Kayan Academy for Children (2020-01 – 2022-12)

• Assisted in classroom management and daily educational activities.
• Supported children's learning and behavioral development.
• Prepared educational materials and encouraged student participation.
• Built positive relationships with students and parents.
• Developed teamwork and communication skills.

Bachelor in Social Work – Helwan University