Ismaeil Alrewany

Bilingual Technical Support Specialist with a strong foundation in Computer Science and hands-on experience resolving complex customer inquiries via chat and voice callbacks. Proven ability to act as a frontline interface, translate technical concepts for non-technical users, and diagnose software/hardware issues efficiently. Seeking a Technical Support role to deliver an excellent customer experience while leveraging critical thinking and troubleshooting skills.

Customer Support Agent at e&money UAE (2025-11 – 2026-06)

• Provided comprehensive technical and customer support for e&money UAE users through real-time text channels and direct voice callbacks.
• Diagnosed and resolved complex app functionality issues, utilizing active listening and clear spoken English (B2 level) to guide users through troubleshooting steps.
• Acted as a front-line interface to create, document, and escalate technical service requests to appropriate higher-tier technical teams.

Technical Field Assistant

Short–Term Projects

• Installed, configured, and maintained fiber-optic internet connections and network infrastructure at clients' homes and offices.
• Provided on-site hardware troubleshooting and step-by-step guidance to non-technical customers, ensuring an excellent customer experience and trust.

Freelance MERN-Stack Web Developer (2024-01 – 2025-11)

• Designed and maintained web applications using React, Node.js, and MongoDB, gaining a deep technical understanding of web architecture and database management.
• Managed client feedback, performed software debugging, and guided end-users through system updates, demonstrating clear technical communication.

Bachelor of Science in Computer Science – University of the People (2028)

Bachelor's Degree in Faculty of Arabic Language – Al-Azhar University (2021)