Malak Helal

Dynamic and adaptable Operations Professional with a strong track record in team leadership, administrative management, and event coordination. Adept at managing daily workflows, overseeing procurement processes (PR/PO), and acting as the primary point of escalation for internal and client-facing challenges. Skilled in fostering team engagement, streamlining logistics, and delivering exceptional results in fast-paced environments.

Operations Senior at Grip N' Climb Fun Park (2025-08 – 2026-08)

• Directed daily operations and led a cross-functional team, efficiently managing task delegation and resource allocation.
• Acted as the main point of escalation, successfully resolving internal team disputes and complex on-the-ground client issues.
• Managed the end-to-end procurement cycle (PR/PO), maintaining accurate tracking of departmental expenses and inventory to support operational needs.
• Planned and executed internal motivational activities and team-building events to boost morale and foster a positive work culture.
• Coordinated external client event logistics, sourcing materials, and negotiating with vendors to achieve cost-effective solutions.

Customer Service & Event Planner at Grip N' Climb Fun Park (2023-05 – 2025-07)

• Managed high-volume bookings and client inquiries, providing exceptional customer support and swift issue resolution.
• Designed customized event packages and introduced creative thematic ideas that directly increased venue revenue and client satisfaction.

Field Organizer at Science Festival, Zewail City (2023-09 – 2023-09)

• Coordinated on-the-ground logistics and managed crowd flow to ensure a seamless and engaging experience for attendees.

Intern at Leap Nursery & The Grasshoppers (IEE Company) (2023-05 – 2023-07)

• Supported daily facility operations and coordinated engaging activities for children in a dynamic learning environment.

Field Organizer at Cairo International Book Fair (Ministry of Youth & Culture) (2021-07 – 2022-02)

• Provided administrative field support and managed large-scale public relations and crowd logistics for thousands of exhibition attendees.

Bachelor of Science in Biomedical Science (Computational Biology and Genomics) – Zewail City University of Science and Technology