Michael Fouad
Sales & Operations Senior
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نبذة
Hospitality graduate from Alexandria University with 4 years of professional experience in sales and operations. After building a strong career foundation in the logistics sector, I am now moving back into my true field of study. I am a fluent English speaker passionate about building a long-term career in hospitality. I bring the maturity of an experienced professional and a deep commitment to driving hotel revenue and guest satisfaction in a permanent, growth-oriented role.
الخبرة
Sales & Operations Senior - MGL Cargo Services
(2025-10 - 2026-04)
- Directed B2B sales cycles and streamlined operational workflows to hit key revenue targets.
Overseas Sales & Operations Senior - NAS Shipping
(2025-01 - 2025-10)
- Coordinated with global agents to manage international accounts and high-value overseas service terms.
Digital Marketing Trainee - Creative Academy
(2025-09 - 2025-12)
- Designed A-to-Z marketing plans for properties, from research to campaign execution.
- Managed multi-platform ads (Meta, Google) and optimized SEO via WordPress.
Sales Executive - Cornerstone Marine
(2021-07 - 2025-01)
- Managed B2B client relations and high-level negotiations with a focus on 100% operational accuracy.
Customer Service Representative - Sori Restaurants
(2019-08 - 2021-03)
- Provided assistance to patrons, addressed inquiries, and facilitated a delightful dining experience.
- Effectively resolved customer complaints, ensuring a high level of satisfaction.
التعليم
Bachelor of Tourism and Hotels - Tourism and Hotels - Alexandria University (2017-09 - 2022-09)
