Pharmacist at Dr. Salah Pharmacy (2016-02 – 2018-04)
- Managed inventory for a pharmacy serving 2,500+ monthly prescriptions, maintaining 98% inventory accuracy and minimizing shortages.
- Reviewed and dispensed prescriptions in compliance with clinical and regulatory standards.
- Implemented an expiration-date tracking system, reducing waste by 15% and maintaining 98% inventory accuracy.
Vaccination Manager at Ministry of Health and Population of Egypt (2017-02 – 2022-01)
- Coordinated vaccination planning and administration per Ministry of Health guidelines, resulting in 90%+ on-time dose completion and 95%+ patient satisfaction, while maintaining 100% compliance with all reporting and cold-chain standards.
- Tracked and reported 100+ adverse event cases, reducing average reporting turnaround time from 48 hours to under 6 hours, ensuring 100% compliance with MOH reporting deadlines-up.
Mechanization Department Manager at Ministry of Health and Population of Egypt (2022-01 – Present)
- Direct daily workflows across 8 medical centers, ensuring timely processing of healthcare data and maintaining operational efficiency above 95% of service-level targets.
- Manage vaccine allocation, distribution, and inventory control, ensuring continuous availability.
Shift Manager Pharmacist at El Ezaby Pharmacies (2018-04 – 2019-08)
- Supervised branch operations and staff to drive efficiency and service quality.
- Interpreted complex medical prescriptions to ensure accurate medication dispensing and patient safety.
- Directed medication dispensing processes in compliance with healthcare regulations, clinical guidelines, and pharmacy best practices.
- Processed and approved medical claims for multiple insurers via various e-health systems.
- Coordinated with insurance companies to verify coverage eligibility, medication approvals, and claim requirements.
- Ensured accuracy and completeness of prescription, patient, and insurance data within pharmacy management systems.
- Solved claim discrepancies and medication-related issues to ensure timely reimbursement.
Medical Claims Processor at Digital Bridges (Start-up Company) (Globemed Partner) (2019-09 – 2021-01)
- Oversaw healthcare data entry, medical coding, and validation activities across multiple e-health platforms.
- Verified patient eligibility and coverage, ensuring data integrity across e-health records and claims with a 98% accuracy rate.
- Audited healthcare data entries for accuracy, completeness, and quality standards compliance.
- Conducted quality assurance reviews of healthcare records and coded data before submission.
- Analyzed and validated submitted medical claims to ensure coding accuracy and compliance with insurance guidelines.
- Resolved data discrepancies and coding errors to improve claim acceptance rates.
- Provided guidance and on-the-job support to team members to maintain productivity and service quality.
Medical Telehealth Coordinator at Digital Bridges (Start-up Company) (Globemed Partner) (2021-01 – 2022-01)
- Manage and confirm virtual calendar slots between patients and care providers.
- Guide patients through platform login, audio/video testing, and pre-visit connection steps.
- Input clinical intake details and update patient records securely inside EHR/EMR systems.
- Safeguard remote interactions and uphold medical confidentiality guidelines.
- Instruct clinical and administrative teams on optimal telemedicine workflows and software tool updates.
Medical Claims Auditor & Quality Specialist at Digital Bridges (Start-up Company) (Globemed Partner) (2022-01 – 2023-01)
- Check inpatient and outpatient medical claims against patient files, provider contracts, and insurance rules.
- Confirm correct medical codes like ICD-10 or CPT and validate medical necessity.
- Spot overpayments, billing discrepancies, and signs of fraud, waste, or abuse.
- Write audit reports, document root causes, and track financial impact.
- Work with processing teams, billing departments, and management to fix errors and recover funds.
Medical Mapping & Coding Specialist at Digital Bridges (Start-up Company) (Globemed Partner) (2023-01 – 2024-01)
- Managed the mapping and implementation of 60,000+ physician and medication records across multiple e-health systems.
- Validated and audited physician information, including names and specialties, to ensure data accuracy and consistency.
- Sustained and updated physician network databases for multiple health insurance organizations.
- Identified, standardized, and solved discrepancies in provider data (names/specialties) and medication records.
- Designed and maintained a national medication master database (local and imported) for healthcare projects.
- Analyzed and interpreted complex medical claims data to support healthcare digitization initiatives and operational workflows.
- Performed quality assurance audits and addressed issues for medication-related records, ensuring data integrity and completeness.
Medical Mapping & Coding Senior at Digital Bridges (Start-up Company) (Globemed Partner) (2024-01 – 2026-05)
- Supervised daily operations, allocating tasks and monitoring performance to achieve 100% on-time completion.
- Audited and approved mapped data, ensuring 99%+ accuracy and strict regulatory compliance.
- Mentored team members, improving productivity and reducing error rates.
- Conducted quality assurance reviews and resolved discrepancies before final submission, preventing downstream issues.
Medical Mapping & Coding Supervisor at Digital Bridges (Start-up Company) (Globemed Partner) (2026-05 – Present)
- Supervise a 6-member Mapping Department team, maintaining 99%+ data quality and meeting 100% of project deadlines.
- Lead cross-functional collaboration across operations, IT, and business teams, driving strategic alignment and improving project delivery timelines by 15% and reducing implementation bottlenecks.
- Develop performance metrics and KPI dashboards to track team progress, enabling data-driven decision-making and informing management strategy.
- Conduct quality assurance reviews and coach team members to ensure data accuracy and regulatory compliance.
- Drive process improvement initiatives that enhance team productivity and data quality.
