Nahed Kotb

Banking professional with 8+ years' experience in consumer account operations, currently studying Banking Credit, and Risk management at The American University in Cairo. Seeking to apply expertise in operations and risk management to drive accurate, efficient, and compliant banking services.

CONSUMERS ACCOUNT OPENING AND CENTRALIZED OPERATIONS SENIOR OFFICER, CONSUMER OPERATIONS - ABU DHABI ISLAMIC BANK

(2022-06)

• Process account opening requests in line with KYC, AML, and Bank policies.
• Verify customer documentation and ensure accurate data entry in core banking system.
• Handle centralized operations including account setup, amendment, and closure.
• Coordinate with branches and internal teams to resolve account related issues.
• Perform quality checks and controls to minimize operational risk and ensure data integrity.

CUSTOMER SERVICE OFFICER - BANQUE MISR

(2018-06 - 2021-09)

• I managed a portfolio of customers achieving revenue goals, services, and sales.
• Participated in marketing and awareness Campaigns to enlarge Banks' Customer base.
• Handled all day-to-day activities and customers' instructions, and inquiries.

RELATIONSHIP OFFICER - CREDIT AGRICOLE EGYPT

(2016-04 - 2018-04)

• Had sufficient knowledge about the bank products and services and responded to all inquiries accordingly.
• Achieved almost my target in loans, credit cards, bank assurance CDs, and TDs.
• Handled daily client's Transactions.

REINSURANCE OFFICER - ISKAN INSURANCE COMPANY

(2015-02 - 2016-03)

Prepared quarterly reinsurance statistics such as:

• Statement of accounts
• Risk profile report

Program - BANKING CREDIT AND RISK MANAGEMENT - THE AMERICAN UNIVERSITY IN CAIRO (2025 - 2026)

Course - DATA ANALYSIS - ESLSCA UNIVERSITY (2025-08 - 2025-08)

Course - GENERAL ENGLISH - THE AMERICAN UNIVERSITY IN CAIRO

Course - EFFECTIVE BUSINESS COMMUNICATION - AUC (2024-12 - 2024-12)

Bachelor's Degree - Faculty of Commerce, English Section - CAIRO UNIVERSITY (2013 - 2013)

Secondary School Certificate - Scientific Section