Rowayda Elbaqly

Certified Healthcare Management Professional with over 8 years of experience in laboratory operations and quality management. Proven track record in achieving ISO 15189 accreditation and leading healthcare teams. Skilled in compliance, risk management, and process optimization. Seeking to leverage my expertise to drive operational excellence in a leading healthcare organization.

Technical Operation Control Manager at Trust lab (2024-08 – Present)

• Lead and manage multidisciplinary teams to achieve operational goals.
• Monitor performance and implement process improvements to enhance efficiency.
• Ensure adherence to ISO 15189 and safety protocols.
• Track samples and ensure compliance with transport, storage, and Turnaround Time standards.
• Investigated root causes of sample damage and implemented corrective action.

Branch Manager at Trust lab (2019-10 – 2024-07)

• Managed branch operations including staff supervision and workflow organization.
• Improved service quality and turnaround time.
• Financial monitoring of branch revenues and expenses and revenue improvement.
• Ensured compliance with accreditation standards (ISO 15189).
• Handled reporting, performance tracking, and Patient medical & financial records.
• Resolved patients and staff issues effectively.

Chemist at Trust lab (2014-05 – 2016-04)

• Sampling and sample preparation.
• Performing parasitology & serology analyses.
• Customer service.

Chemist at Wave lab (2012-11 – 2016-04)

• Performed biochemical analysis and sample processing.
• Followed quality and safety standards in lab procedures.

Master's Degree in Biochemical Analysis – Cairo University (2022 – 2023)

Diploma in Business Administration (DBA), specializing in Hospital and Healthcare Management – Cairo University (2020 – 2022)

Bachelor in Agricultural Sciences – Cairo University (2015)