هاجر احمد

Result-driven Business Administration and Marketing graduate specializing in Accounting, with a solid track record in corporate telesales, banking operations, and retail sales. Currently leveraging strong communication and relationship-building skills as a Telesales Agent at CIB. Highly skilled in financial operations, strategic sales techniques, and problem-solving, with a dedicated career focus on banking and financial administration.

Telesales Agent at CIB (2026 – Present)

• Manage high-volume customer interactions and drive sales activities through corporate telesales channels.
• Present and promote diverse banking products and services tailored to specific customer profiles and needs.
• Utilize advanced communication, cross-selling, and upselling techniques to maximize product penetration.
• Establish and maintain positive client relationships while consistently meeting and exceeding monthly sales targets.
• Address complex customer inquiries and provide accurate, high-quality information in compliance with professional standards.

Sales Assistant at Pharmacy (2024 – 2025)

• Delivered exceptional customer care by providing expert advice on pharmaceutical and healthcare products.
• Boosted monthly store revenue through the effective implementation of cross-selling strategies.
• Managed daily point-of-sale (POS) operations, including secure cash handling, transactions, and receipt issuance.
• Supported efficient inventory control, stock management, and optimized product displays to enhance visibility.
• Cultivated sustainable customer relationships, generating repeated business and customer referrals.

Banking Intern at E-Bank (2023 – 2023)

• Assisted in day-to-day banking retail operations, including account management and transaction processing.
• Supported the customer service department in resolving client inquiries and processing paperwork efficiently.
• Acquired foundational knowledge in corporate credit facilities, retail loan procedures, and financial documentation.
• Prepared and reviewed foundational financial reports under senior management supervision.
• Developed a thorough understanding of banking risk management, regulatory compliance, and strict data confidentiality policies.

Bachelor of Business Administration & Marketing in Accounting Department (English Section) – El-Nahda University – Beni Suef (2024)