Roma Ahmed

Native Arabic speaker and motivated student with practical experience in online customer communication, data recording, content handling and digital platforms. Detail-oriented and comfortable reviewing information, following written guidelines, organizing customer data and completing repetitive online tasks accurately. Experienced with Meta Business Suite, Messenger, WhatsApp Business and Microsoft Excel.

Moderator & Online Sales Representative at Clothing, Swimwear & Kidswear Brand (2023 – 2024)

• Managed and reviewed customer messages through Meta Business Suite, Messenger and WhatsApp.
• Provided accurate product information including sizes, prices and availability.
• Recorded and organized customer information using Microsoft Excel.
• Followed up with customers and maintained accurate order details until completion.

Online Sales Representative at Al Faraana Travel (2024-03 – 2024-08)

• Communicated travel offers and package information clearly to customers.
• Published social media content and handled customer inquiries.
• Followed customer requests through the booking process and maintained organized information.

Moderator, Customer Service & Receptionist at Drob El Khair (2025)

• Answered customer inquiries and provided clear information about overseas job procedures.
• Scheduled appointments by phone and maintained accurate client details.
• Followed up with clients until office procedures were completed.

Student