Alexandra Lewandowski

Multilingual guest relations and operations professional with 20+ years of experience across upscale hospitality, international concierge service and customer success. Certified travel and tourism specialist, currently running a boutique travel consultancy alongside a career in executive support and guest operations. Known for turning complex situations into positive experiences — whether handling complaints, coordinating seamless operations or going the extra mile to exceed expectations.

Native

German speaker with proficient English and conversational Spanish, equally at home with international clients in person, on the phone or in writing. Based in Cullera, Comunidad Valenciana, Spain.

Founder & Travel Concierge at NA Globe Travel, Self-employed (2026-01 – Present)

Boutique travel consultancy offering personalised itinerary planning for private clients, families and individual travellers

• Personal travel concierge: curating bespoke trips including flights, hotels and experiences with a trusted international partner network
• Full client management from first inquiry to post-trip follow-up; built brand including website and social media

Executive Assistant to Management at Tee Maass – Theodor Maass GmbH (2026-03 – 2026-07)

• First point of contact for all communications; managed schedules, operations and correspondence on behalf of senior management
• HR administration including recruitment, onboarding and personnel management

Owner & General Manager at Greenlane Restaurant, Golfclub Wendlohe (2023-11 – 2026-01)

• Full responsibility for guest experience and complaint resolution; built a loyal clientele through personalised, anticipatory service
• Planned and executed member events, golf tournaments and private functions end-to-end
• Led all departments independently: staffing, purchasing and full P&L management

Service & Online Manager at Kielmeyer 1582 (2021-09 – 2023-07)

• Guest liaison, upselling and complaint resolution in a high-end à la carte and events environment; maintained consistently high service standards

Office Manager & Commercial Administrator at Cargolog Spedition (2013-10 – 2021-08)

• Primary contact for German and international clients and partners; managed queries, complaints and escalations with a solution-first approach
• Coordinated all administrative and commercial operations in a fast-paced international environment

Service Professional / Deputy Club Manager at East Hotel · Upper East Club (2009-09 – 2013-08)

Guest relations and service excellence for a high-profile clientele at one of Hamburg's most renowned design hotels

• Led the service team across evening operations, ensuring seamless and memorable guest experiences

Service Staff & Assistant Receptionist at H10 Hotel Montcada & Chipiron Restaurant (2007-03 – 2007-08)

Guest relations and front-of-house service in English, Spanish and German at a renowned Barcelona hotel

• Delivered attentive, personalised service to an international clientele in a fast-paced multicultural environment

Bar & Service Professional at Queen Bee Pub (2005-11 – 2007-02)

Guest service and bar operations in a high-volume international tourist setting

Bar & Events Service at Indochine Bar (2004-11 – 2005-10)

• Bar service and event support with full mise en place responsibility

Service Professional at Radisson SAS · Trader Vic's Restaurant & Bar (2003-07 – 2004-10)

Restaurant and bar service for international guests in a luxury hotel environment

• Responsible for buffet organisation and guest satisfaction in a high-standard setting

Apprenticeship in Travel & Tourism Agent (Reiseverkehrskauffrau) – Holiday Land Reisebüro Esders (2000-08 – 2003-06)

Business English for Hospitality & Tourism in Business English – Language School (2001-05 – 2001-05)

Secondary School (Realschule) – Realschule Rhauderfehn (1996-09 – 2000-06)