Stefan Waldburger

Multilingual Guest Relations and Visitor Experience professional with experience serving international travelers, executives, institutional clients, and multicultural groups across Europe. Recognized for discretion, cultural awareness, problem solving, and the ability to create memorable guest experiences. Fluent in English, Spanish, German, and French, with a strong interest in art, heritage, and cultural tourism.

Extensive experience interacting with senior executives, international stakeholders, and high-profile clients in professional environments.

Tour Director at Education First (EF) (2022-01 – 2023-12)

• Led educational and cultural tours throughout Spain, France, Germany, and Italy.
• Served as primary point of contact for students, teachers, suppliers, hotels, and local partners.
• Coordinated transportation, accommodation, daily briefings, and itinerary execution.
• Resolved operational challenges while maintaining a high level of guest satisfaction.
• Delivered cultural interpretation and destination information in multilingual environments.

Independent Researcher – Public Art & Urban Heritage at Independent (2025-01 – Present)

Developed Traces on the Ground, an urban heritage and public-art project exploring cultural memory and public-space interpretation. Participated in the 2025 Cátedra del Prado (Tiempo: La Fuerza Invisible), where the project received strong academic recognition and led to letters of recommendation from Prof. Astrit Schmidt-Burkhardt.

Assistant to the President & CEO at Metalúrgica de Medina SA (2015-01 – 2018-12)

Supported strategic projects, international partnerships, stakeholder relations and business development initiatives. Represented the company at trade fairs and conferences and coordinated with suppliers, customers and public authorities.

Public Relations at Pachá Madrid (1987-01 – 1988-12)

• Assisted with guest reception and front-door operations, helping create a welcoming and professional arrival experience.
• Supported customer relations within the venue, engaging with guests and ensuring a positive atmosphere throughout the evening.
• Assisted with event operations, including coordination with DJs and support of lighting activities.
• Contributed to seasonal venue preparation and visual presentation, including decorative updates and maintenance of guest areas.
• Supported marketing activities, including promotional mailings and outreach initiatives designed to attract and retain clientele.

Founder & Managing Director at Torrex Development / Torrex Consulting (2009-01 – 2015-12)

Led international projects involving business development, partnerships, logistics, planning and execution across Europe and Southeast Asia.

Client-facing positions at Nomura Bank, Kepler Cheuvreux and Jefferies

Client-facing positions involving relationship management, executive communication, presentation of complex information and international coordination with institutional clients throughout Europe.

Waiter & Barman at Various venues (1993-01 – 1998-12)

Provided customer service in hospitality environments while developing strong interpersonal, communication, and guest-care skills.

Postgraduate Studies in Artistic Foundry – Escuela de Arte La Palma (2025-01)

Participant in Tiempo: La Fuerza Invisible – Cátedra del Prado (2025-01 – 2025-12)

Undergraduate in Economics (German/French bilingual) – Université de Fribourg