Ali Ertugrul

Senior hospitality executive with international experience across luxury and lifestyle hotels in Spain, Turkey, the USA, and the Middle East.

I specialize in hotel operations, Rooms Division leadership, guest experience excellence, and pre-opening hotel launches, with a proven track record of building high-performing teams, implementing brand standards, and delivering exceptional guest satisfaction while maintaining strong financial discipline.

Most recently, I led the pre-opening and opening of METT Barcelona Hotel as Director of Rooms, overseeing Housekeeping, Front Office, Bell Services, Guest Experience, and Spa operations. Previously, I held the Director of Rooms role at METT Hotel & Beach Resort Bodrum, managing full Rooms Division operations in a luxury resort environment.

My career includes leadership roles with Marriott (EDITION), Accor (MGallery), Hyatt, Aman, and D Maris Bay, providing deep experience across resort, lifestyle, and boutique hotels.

I am recognized for my hands-on leadership style, service-driven culture, and ability to lead complex operations during pre-opening, stabilization, and growth phases.

Open to opportunities as Hotel Manager, Operations Manager, Deputy General Manager, or senior operations/brand roles in Spain, the EU, or international markets.

Director of Rooms – METT Barcelona Hotel (Pre-Opening & Opening)

Barcelona, Spain | 2025– 2026

• Appointed to lead the pre-opening and opening of METT Barcelona Hotel.
• Established Rooms Division operations including Housekeeping, Reception, Bell Services,

Guest Experience, and Valmont Red Carpet Spa.

• Led recruitment, onboarding, training, SOP development, and operational readiness.
• Ensured seamless guest journey delivery from opening day in alignment with brand positioning.

Director of Rooms – METT Hotel & Beach Resort Bodrum

Bodrum, Turkey | 2022– 2025

• Led all Rooms Division operations for a luxury lifestyle resort.
• Managed budgets, labor costs, KPIs, and annual financial planning.
• Drove room quality standards, guest satisfaction, and VIP experience delivery.
• Recruited and developed high-performing multidisciplinary teams.

Director of Guest Services (Pre-Opening & Opening) – MGallery, Accor Group

Bodrum, Turkey | 2021 – 2022

• Led Guest Services pre-opening activities including recruitment, budgeting, SOPs, and training.
• Ensured full compliance with Accor brand standards prior to opening.

Director of Guest Relations – The Bodrum EDITION (Marriott International)

Bodrum, Turkey | 2019 – 2020

• Built and led Guest Relations and Concierge teams.
• Managed VIP guest journeys and improved guest satisfaction and online reputation.

Front of House Manager – D Maris Bay

Marmaris, Turkey | 2017 – 2019

Front Office Manager – Amanruya

Bodrum, Turkey | 2015 – 2016

Assistant Front Office Manager – The Hay-Adams Hotel

Washington DC, USA | 2013 – 2014

Hyatt Hotels & Resorts – Turkey & UAE

Assistant Front Office Manager | Night Manager | Corporate Management Trainee | 2007 –

2011

Early Career Experience (Pre-2007)

Hospitality & Service Foundations | International Experience

Receptionist – Boutique Hotel (Bodrum)

Operations Trainee – International Travel Agency (Geneva)

Cabin Crew (Part-Time) – Turkish Airlines

Service & Retail Roles – Customer-focused environment

Bachelor’s Degree – International Tourism & Hotel Management

International Management Institute, Switzerland

Bachelor’s Degree – Public Relations & Publicity

Marmara University, Turkey