Angel Jerrison

Customer-focused professional with over 4 years of experience across customer support, travel booking, public affairs and administrative roles. Skilled in managing inbound and outbound customer communications, resolving complaints, and using ticketing systems such as Zendesk to track, prioritise and close customer support cases efficiently. Experienced in remote client management, including assisting clients with travel bookings via ASAPtickets.

Adaptable, well-organised, and experienced in both fast-paced call-centre environments and structured office administration.

Remote Independent Travel Manager - Dreamport (ASAPtickets) - Remote

(2026-05)

• Assist clients remotely in purchasing flight tickets and arranging travel through the ASAPtickets platform.
• Advise clients on travel options, fares, and itineraries to match their budget and schedule needs.
• Manage client communication and bookings independently in a fully remote working environment.

Customer Care Representative - MSPORT GH Limited

(2023-11)

• Handled high volumes of inbound and outbound customer calls, resolving complaints and queries in a timely, professional manner.
• Managed and tracked customer support cases using Zendesk, ensuring accurate logging, prioritisation, and timely resolution of tickets.
• Provided customers with clear product information and guidance, contributing to improved customer satisfaction and retention.
• Cross-sold and promoted products to customers during service interactions.

Public Affairs Officer - Ghana Cocoa Board (COCOBOD)

(2022-11 - 2023-08)

• Managed filing and organisation of official documents to support departmental operations.
• Planned and coordinated public affairs events.
• Produced written content for internal and public communications.

Chief Front Desk Officer / Secretary - Jays Family Enterprise

(2021-10 - 2022-04)

• Prepared and organised legal and administrative documentation.
• Carried out front-desk and general administrative duties, serving as first point of contact for clients.

Commissioner for Oaths - National Identification Authority

(2019-05 - 2021-09)

• Administered oaths for citizens and applicants in line with statutory requirements.
• Supervised team members to ensure efficient, accurate service delivery.
• Carried out data collection and data entry tasks supporting national identification processes.

Degree - Development Communications - African University College of Communications (2018-09 - 2022-05)

WASSCE - Presbyterian Boys' Secondary School (2012-09 - 2015-06)