Jairah Papas

Motivated customer service and technical support professional with experience in healthcare accounts and school network support, seeking to leverage strong communication, problem-solving, and troubleshooting skills to deliver high-quality service and technical solutions.

Customer service support - Sutherland Global Services

(2021-01 - 2023-12)

Managed inbound and outbound calls assisting insured members with inquiries related to billing, enrollment, and benefits

• Explained healthcare plans, coverage details, and policy provisions clearly and accurately
• Resolved billing discrepancies, processed payments, and guided members through claims and charges
• Assisted with enrollment processes, including plan selection, updates, and eligibility verification
• Maintained accurate records of customer interactions in compliance with company and regulatory standards
• Delivered high-quality customer service while meeting performance metrics and call handling targets

Customer service representative - Sixeleven Global Services

(2024-01 - 2025-12)

Provided technical support for schools, troubleshooting servers, PoE switches, internet, and Wi-Fi issues

• Assisted parents and school administrators via inbound and outbound calls
• Diagnosed and resolved connectivity and hardware issues, escalating when necessary
• Documented incidents and ensured reliable network performance