Anyelina Ramos

I'm a driven, young professional eager to grow and learn. With a background in hospitality and customer service, I've developed strong communication skills and a passion for delivering exceptional experiences. I'm excited to explore new opportunities that challenge me and help me develop personally and professionally. I'm a team player, adaptable, and always looking for ways to improve.

Chef Assistant & Customer Service at Restaurant Marinelly

• Assisted chef with kitchen operations, food preparation, and presentation
• Provided excellent customer service, ensuring a positive dining experience

Food & Beverage Concierge at Hilton Bayahibe Hotel

• Ensured guests had a memorable stay, resolving issues promptly and efficiently
• Coordinated with departments, prepared reports, and tracked incidents using specific calculation methods that I created myself
• Designed menus, and performed other office tasks, such as creating promotional materials
• Collaborated with other departments to enhance guest experience and improve services

Patient Scheduler at Call Center

• Scheduled medical appointments for imaging services (MRI, CT scans, ultrasounds, etc.)
• Provided top-notch customer service, consistently ranking among top agents
• Demonstrated excellent communication skills, handling patient inquiries and concerns
• Worked efficiently in a fast-paced environment, meeting productivity targets

Diploma in Gastronomy – Politécnico Liliam Bayona

Certificate in Secretary