Carlo Nespolo

Strategic and client-focused professional with a strong background in luxury retail, visual merchandising, and high-touch customer engagement. Proven track record of exceeding sales targets, optimizing client retention, and aligning product presentation with commercial goals. Adept at managing cross-functional collaboration, interpreting customer data, and delivering personalized service experiences that drive long-term loyalty.

Recognized for building strong client relationships, mentoring teams, and enhancing operational efficiency through a customer-centric approach. Multilingual and experienced in dynamic, fast-paced environments, with a deep understanding of brand positioning, client needs, and business growth strategies. Proven ability to deliver high-impact customer experiences, cultivate long-term client relationships, and drive business growth through strategic insight.

City Visual Merchandising - LOUIS VUITTON - Madrid, Spain

(2023-01)

• Spearheaded in-store visual transformations using data-driven insights, increasing foot traffic and client engagement across high-value product zones.
• Collaborated cross-functionally with VM central and resort teams to deliver brand-consistent experiences, aligning merchandising with strategic sales goals.
• Analyzed consumer behavior and sales performance to implement optimized product placements, improving conversion rates and enhancing the customer journey.
• Acted as a key communication bridge between corporate and store-level leadership, ensuring seamless rollout of global visual standards.
• Mentored and coached sales associates on client-centric visual storytelling, improving alignment between displays and customer expectations.
• Partnered with CRM and sales teams to support key activations, driving customer loyalty and repeat business through integrated service and design.

Visual Merchandising Major Client Advisor - MONCLER - Madrid, Spain

(2022-09 - 2022-12)

• Strategized and executed compelling window and in-store displays that elevated brand storytelling and increased walk-in rates.
• Partnered with sales and stock teams to synchronize merchandising efforts with inventory levels, optimizing product visibility and sell-through rates.
• Delivered personalized shopping experiences to high-net-worth clients, resulting in stronger client retention and upselling success.
• Utilized store performance metrics to continually adapt displays, improving the alignment between customer demand and merchandising priorities.
• Supported cross-functional collaboration between sales floor staff and visual teams to unify messaging and exceed commercial objectives.
• Played a critical role in enhancing customer engagement through visual experiences tailored to regional market preferences.

Visual Ambassador & Sales Advisor - GUCCI - Madrid, Spain

(2021-06 - 2022-09)

• Consistently surpassed sales targets by cultivating long-term relationships and delivering high-touch, luxury service experiences.
• Partnered with corporate and VM teams to tailor displays for product launches and seasonal trends, resulting in heightened customer interest.
• Delivered client-centric fashion consultations, enhancing satisfaction and encouraging repeat purchases among top-tier clientele.
• Conducted internal training sessions on brand aesthetics, service excellence, and clienteling strategies, enhancing team performance.
• Leveraged CRM data to personalize client outreach, deepening loyalty and contributing to customer lifetime value.
• Contributed to store KPIs by aligning visual execution with business goals and consumer behavior insights.

Fashion Communication Intern - Showroom FourElements - Madrid, Spain

(2021-02 - 2021-04)

• Assisted in curating looks for press events and styling sessions, ensuring alignment with evolving brand identity.
• Produced digital content and social media campaigns that increased online engagement and audience reach.
• Managed editorial tracking and PR reporting, supporting outreach strategies with performance-driven insights.
• Enhanced visibility across fashion platforms by coordinating visual assets and lookbooks for top-tier publications.

Visual Merchandising & Senior Client Advisor - GUCCI - Serravalle, Italy

(2016-11 - 2020-09)

• Built and retained a strong VIP clientele by delivering tailored styling services and proactive follow-ups.
• Achieved and exceeded monthly sales quotas through expert cross-selling and trend-driven recommendations.
• Designed and implemented impactful VM displays that elevated store ambiance and aligned with seasonal campaigns.
• Trained and mentored junior team members, promoting a high-performance and customer-focused culture.

Product Manager & Researcher - NeoTec Biomedica srl - Genova, Italy

(2010-01 - 2016-10)

• Managed B2B client accounts, ensuring high satisfaction and maintaining a 95% retention rate.
• Conducted in-depth market and competitor research to inform product development and sales strategies.
• Drove a 15% growth in product adoption by identifying gaps and tailoring client-focused solutions.
• Streamlined customer onboarding and support processes, boosting service efficiency and overall client experience.

Master's Degree - Fashion Communication & PR - IED (2021-06)

Bachelor - Fashion & Industrial Design - University San Raffaele (2020-07)