Melissa Fanning

I am a person who is very highly motivated and hard working with a high level of confidence and drive.

All my employments to date are in the field of customer service and engagement.

From an early stage of my work life it became apparent that I was a people person and I related exceptionally well, with customers and staff always getting on so well with them.

I have always been very well liked and popular in all my employments and I would always receive regular feedback on my upbeat personal style of dealing and engaging with people.

Trustworthy, genuine and easy to relate to are also feedback comments I have received continuously in my employments.

My work experience in the area of customer service is extensive, particularly in the hospitality area which can be very challenging.

My experience there also enabled me to develop very good problem solving and conflict management skills.

My last role in that field was as a manager, a role I thrived in and was very successful. This role further enabled me to develop my administration, IT, organising and staff managing skills.

I left that role to fulfill my ambition to become a professional singer / entertainer . An employment that has further enhanced my confidence, communication and people skills. I have in recent times compared charity concerts in front of hundreds of people with immensely positive feedback.

In my current circumstances of having a young child, I feel it is time to look for a career with more social and reliable hours.

To date

Professional Singer / Entertainer

Costa Blanca 

• Entertain a wide range of audiences with a comprehensive range of songs and entertainment. 
• Interpreted and modified music to personalise performances
• Applied knowledge of harmony, melody, rhythm and voice production to individualise presentations and maintain audience interest..
• Promoted musical career by maintaining website and social media presence.
• Selected appropriate musical pieces to meet performance needs and showcase skills.
• Use of IT skills to operate a wide range of technical and electronic equipment. 
• Completion of a wide range of administrative documents to ensure compliance with local authority employment and entertainment regulations and legislation.

Restaurant /Bar Manager

Pablo ́s International , Playa Flamenca 

• Managed at times as many as 10 staff in a busy, successful long standing establishment. Staff were often short term with high turnover.
• Closed out cash register and prepared cashier report at close of business.
• Handled large amounts of cash on daily basis, which built trustworthiness and loyalty with owners.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Determined business needs by acquiring client feedback for process improvements.

  Restaurant Bar Assistant 

The Glenside Hotel , Drogheda 

• Provided a high level of customer service in a very busy and popular hotel.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work easy for my shift on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships with colleagues.
• Worked with customers to understand needs and provide excellent service.

 Bar Assistant

Corrigans Public House, Drogheda 

• Provided a high level of customer service in a very busy and popular Bar.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work easy for my shift on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships with colleagues.
• Worked with customers to understand needs and provide excellent service.

Supermarket Assistant

Londis, Drogheda 

• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Cafe Assistant

Moorland Cafe, Drogheda 

• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
• Assisted customers with product selection by answering questions about food ingredients and nutritional value.
• Orchestrated positive customer experiences and feedback by my positive and engaging manner.
• Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
• Produced food and drink products adhering to company quality and quantity standards.
• Maintained clean and attractive product displays to entice customer purchases.

Primary Education-Junior Certs, 8 Honours

St Brigits N.S. & Presentation Primary Schools - Drogheda 

Secondary And Higher Education- All Cert ́s Passes

Lady ́s College & Institute of Further Education