CX l Desarrollo de proyectos l Coaching
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I'm Catalina, a 31-year-old enthusiast from Buenos Aires, currently living in Barcelona, a city that's stolen my heart as much as my local partner has.
With over 13 years of experience in product management, customer experience, and service delivery, I am confident in my ability to drive the development of innovative and customer-focused solutions.
At Multiply Sales, I served as the Director of CRM, CX, and Service Delivery, leading cross-functional teams to deliver product enhancements on time and within budget. My role involved conducting market research, analyzing data, and making data-driven decisions to align product strategies with business objectives. I have a proven track record of developing and executing product roadmaps that meet customer needs and business goals.
I look forward to the opportunities :)
With over 13 years of experience in product management, customer experience, and service delivery, I am confident in my ability to drive the development of innovative and customer-focused solutions.
In my previous role at Multiply Sales, I served as the Director of CRM, CX, and Service Delivery, leading cross-functional teams to deliver product enhancements on time and within budget. My responsibilities included conducting market research, analyzing data, and making data-driven decisions to align product strategies with business objectives. I have a proven track record of developing and executing product roadmaps that meet customer needs and business goals.
Additionally, I have experience working with the Entrepreneurial Operating System (EOS) and Objectives and Key Results (OKRs), which has enhanced my ability to set clear goals, prioritize tasks, and drive accountability within teams. This experience has been instrumental in ensuring alignment and achieving strategic objectives.
I am fluent in English (B2/C1 level) and have excellent communication skills, which have helped me build strong relationships with customers and gather valuable feedback.
I am eager to bring my expertise to your team and contribute to the continued success of your company.
Certified Licensed Scrum Master (2020 & 2021)
Customer Experience Managment ESADE (2023)
Diploma in Agile Methodologies UTN (2020)
Certified Licensed Product Owner (2020 & 2021)
