Elena Lucas
Gestión de clientes y equipos
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Sobre mí
Experience managing clients, B2B, B2C, Customer onbording, Payroll processes and implementation, Front end and Back end activities.
Experiencia
Customer Service Representative at Foundever (2025-07 – Present)
Front end and Back end processes related to orders, deliveries, stock and transactions
Customer Service Representative at Intouch CX (2024-10 – 2025-02)
Front end and Back end processes related to orders, deliveries, stock and transactions
Customer Service Representative at Teleperformance (2024-03 – 2024-05)
Front end and Back end processes related to orders, deliveries, stock and transactions
Client Associate at Dialectica (2025-03 – 2025-07)
- Liase with clients to get a deep understanding of their business knowledge gaps and needs
- Perform critial research into markets and companies around the globe
Team Leader at Concentrix (2023-01 – 2023-10)
- Ensure efficiency and productivity of the team in accordance with SLAs and KPIs
- Maintain the motivation and commitment of the team as a whole, fostering the collaboration and support among all members.
- Setting up action plans, SMART goals and monitoring metrics.
Service Delivery Manager & Team Lead at Alight (2022-01 – 2022-12)
- Implementation of new clients and supervision of the accurate integration of payroll systems for LATAM region and UK.
- Operating cost targets, Root Cause Analysis, SLAs, Change Resquests and reporting on services, Monthly Business Review.
- Responsible for billing process, team management, schedules, finance reporting, knowledge transfer and escalation process.
Payroll Contract Associate at Alight (2019-05 – 2021-12)
Business Analyst at Accenture (2018-04 – 2018-12)
International Sales Assistant & Software Translator at Artisan Artologik (2017-09 – 2018-02)
Educación
Degree in Translation and Interpreting in EN - FR – Universidad de Murcia (2011 – 2015)
Specialist in Digital Marketing for Multilingual Environments – Universidad Complutense de Madrid (2016 – 2017)
Software and apps Localization Course – Trágora Formación online (2018)
Payroll Spain Course – CCOO online (2021)
